Grand Princess Cruise Review to Caribbean - Southern

Deck Hand

7+ cruises


Helpful Vote

3 out of 5

Fell short of Expectation for Princess

Sail Date: December 01, 2012

Reviewed: 3 years ago

Traveled As: Couple

Room Type: Inside

We have been on more than six other Princess Cruises before and expected and recieved the same high level of service on this trip. Princess does a really good job of training their staffs. However\, we found the facilities on this trip somewhat substandard. The Princess site identifies a jogging path which does NOT exist forcing both walkers and joggers to use the MULTI-level promenade deck simultaneously. This as a disappointment to one of us. The food and dining service was as expected excellent but he temperature control in the Botecelli dining room in our corner was poor making ittoo warm for comfort. Our table of 8 quickly reduced to just two by the third night and on the fourth my wife and I actually requested and were reseated at another section in the restaurant. Even though we received apologies from the head (?) restaurant waiter he apparantly was unable to get the engineering staff to be responsive. We were also disappointed that the movies and activity pool are the same therefore reducing the number of features presented during the day (i.e. no movies during pool activities or poolside band entertainment.) My wife and I have been choosing Prince for the last few cruises because we have liked the daytime outddoor poolside movies. On other Princess ships the activity and movie pools are in different areas. We had one other oops on the ship when the schedule provided to us for the platinum and suite special cocktail hours were provided it identified a reception on Thursday. However\, when we got to the designated lounge\, it was empty. Overall\, we were satisfied with the cruise\, as with other Princess trips\, but in the future will make sure we book through people very knowledgeable about specific ships.

Pros: Entertainment; staff; movies

Cons: Advertised jogging track does NOT exist; posted event schedule not accurate; poor temperature control in dining room; less daytime movies

Recommends Grand Princess? No.

Ship Quality
Food and Dining
Cabin / Stateroom
Service and Staff

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