Grand Princess Cruise Review to Alaska - Inside Passage

Contributor Level: Third Mate

Experience
7+ cruises

Reviews
3

Helpful Vote
1

2 out of 5

Mixed feelings

Sail Date: September 07, 2014

Reviewed: 2 years ago

Traveled As: Couple

Room Type: Balcony

OUR CRUISE WAS NOT LISTED ABOVE.  IT WAS A 10 DAY CALIFORNIA COASTAL

Comments on our recent Cruise Vancouver – California coastal sept 22- Oct 2 2014

Grand Princess

Embarkation

Lineups were long for check in. Agent told us it was because there was no US clearance required so there was no "buffer" to even out the flow. Also there were a large number of handicapped passengers. I believe that Princess had prior knowledge of these factors and could have mitigated the impact.

Disembarkation

On disembarkation the crew seemed disorganised not knowing who was doing what. We for example were to assemble in the explorers lounge while the gangway was at the other end of the ship. So there were numerous traffic jams with passengers and their luggage trying to negotiate hallways in opposite directions. Also directions to passengers were unclear or not heard. The PA system only worked in the lounges but could not be heard by people outside the lounge.

The ship

Layout

The layout of the Grand seemed constricted in some areas and many people complained of being lost even after 10 days. We felt the casino was small. The number of pools sauna and hot tubs were great! Thanks!

Smoking

Kudos! While most other Princess ships have small and Spartan smoking areas. The Grand was well set up in this regard. @ Lounge areas at the stern, a smoking room in the casino and on deck 15 mid areas. I am not a smoker but my wife is. She and they people she met in smoking greatly appreciated this!

Odour

On several occasions mostly amidships on decks 5, 6 and7 there was a distinct sulphurous odor. On one occasion I reported it to passenger services. Having worked in the process industries, I expected immediate action. But nothing happened. Never knew what it was but I personally think it was sewage.

Communications Management

WE had 4 incidents apparently on the cruise. (At least according to the passenger pipeline)

1. An early morning fire in the kitchen

2. A medical emergency at Santa Barbara

3. A tender broke down at Santa Barbara

4. A tender struck a private boat at Santa Barbara

We were never updated as to the fire or the tender incidents

All we were told in Santa Barbara was that there was a technical issue. That infuriated people because it delayed our excursions (some were cancelled) so we were left to make up our own versions of what happened. And none of them were complimentary.

Good corporate governance includes Transparency as a key value for the very best companies. Where does Princess stand on this?

Restaurants

This is another success story. All venues served great food. This has been a consistent factor in all our princess cruises. Congratulations!

Service

This is another positive note. All personnel we met were eager to please, friendly and always available when we needed them.

Cruise Direction

Mike and Cory

I think we enjoyed Mike and Cory more than any previous 2 cruise directors. A great balance of sincerity and fun! Great Job!!

Entertainment/ program

The entertainment and games were all well done as we are used to on Princess Ships. We particularly liked Duncan Tuck. A great combination of musical talent and humor. We are finding that the Broadway style dance shows are a bit stale. So we did not attend these shows.

Organization

Particularly during times when organization was important such as tendering, embarking, disembarking, a number of the passengers noticed the left hand didn’t know what the right hand was doing. I observed that most things are set up for mobile people. You might consider special facilities for handicapped people.

Future Cruises

We have enjoyed our entire princess cruises. But now were are getting a bit bored of the same old thing- layouts, things to do, itinerary’s. The captains circle club does not incent us enough between platinum and next level. So we have little to lose by shopping around for the next one. It doesn’t mean we are walking away. It’s just that a change would be nice for a while.

Jack and Gisele Hamlin.

Ship Quality
Food and Dining
Cabin / Stateroom
Service and Staff
Entertainment
Onboard Activities
Destinations and Excursions


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