Grand Princess Cruise Review to Caribbean - Eastern

Contributor Level: Deck Hand

4-6 cruises


Helpful Vote

1 out of 5

Serious Non-Working Toilet Issues

Sail Date: November 01, 2011

Reviewed: 5 years ago

Traveled As: Couple

Room Type: Balcony

Most pathethic, sick ship I have ever been on. Toilets would not flush 3 of the days. They were pumping other passengers sewage out of our toilet at Midnight, stinking up our stateroom and keeping us up until 1:30 AM on the night before early port arrival. Check in took 1.5 hours with no wheel chairs available for passengers with disabilities, no chairs to sit down and rest. Buffet food over cooked. Casino so full of smoke, a non-smoker cannot sit in there for long. Cruise Director only visible at stage shows, and then you wish he wasn't. Same problem when he was on the Emerald Princess prior to this cruise. Service over all was mediocre compared to other Princess cruises we have taken. Only offered $190 future cruise credit, which we declined as being an insult to the value of our vacation time. They should have refunded or credited 1/2 our cruise fare.

Pros: Restaurants

Cons: Toilets that would not flush 3 of the days

Recommends Grand Princess? No.

Food and Dining
Resturants good, buffet not as good.
Cruise Director just came on board from the Emerald. He was bad there too. Entertainers and shows were very good.
Ship Quality
Filthy. Plumbing problems.
Cabin / Stateroom
Plumbing Issues.
Service and Staff
I would call every hour when plumbing issues. Acted like first time they had heard of it each time i called. Paged Steward, no response.

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