Grand Princess Cruise Review to Caribbean - Western

Deck Hand

2-3 cruises


Helpful Votes

2 out of 5

A bit disappointing

Sail Date: April 01, 2007

Reviewed: 9 years ago

Traveled As: Family w/older children

Room Type: Balcony

While this ship has some nice public areas, the staff was a nightmare. We felt as if we were trespassing and they could barely tolerate us even being there. The pursers desk, visited several times to try to resolve reservation screw-ups, was useless as they failed to be helpful 100% of the time. The layout of the Buffet is a colossal failure that made it impossible to get it's below average food in reasonable time, and without coming out angry. In an industry that must succeed or fail based upon service, this ship deserves to be in dry dock very soon.

Pros: Dining room waiter and cabin steward

Cons: Can't begin to list them in this space

Recommends Grand Princess? No.

Service and Staff
2 exceptions...dining room steward and cabin steward. Buffet/bar/deck stewards, pursers desk...TERRIBLE, RUDE service.
Food and Dining
Buffet was a nightmare to navigate, and food was well below average. Dining room service and food quality was very good. They messed up our dining reservation, and it was a fight to correct...and never actually got straightend out the entire cruise.
Ship Quality
halls were never clear...hotel service carts constantly blocking, see comments about buffet
Cabin / Stateroom
Good for what it was. We were spoiled to a larger room on another cruise line. inadequate storage space.
comedians were good. Ship singers/dancers...with exception of a couple of individuals...were very disappointing.

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