Freedom of the Seas - Epic Stateroom Fail

Freedom of the Seas Cruise Review to Caribbean - Southern

Pattersons

Contributor Level: Purser

Cruises: 7+ cruises

Reviews: 3

Helpful Votes: 129

Overall rating:

3.9 out of 5

7 Night Southern Caribbean (San Juan Roundtrip)

Sail date: February 03, 2019

Ship: Freedom of the Seas

Traveled as: Couple

Reviewed: 4 years ago

Review summary

Cruise overall was great but it was definitely marred by the problem with the stateroom. All of the staff are very friendly and helpful except the customer service staff. They basically told us to suck it up for the error they made and they weren't going to refund us anything between what we paid for and what we received. Ship was nice, a bit smaller of course than some of the others, but did not feel cramped and there was still plenty to do.

Embarkation

5 out of 5

Ship experiences

Food and Dining

4 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Service and Staff

3 out of 5

Customer service people were rude and not at all helpful. State room attendant was great!

Ship Quality

4 out of 5

Cabin / Stateroom

1 out of 5

We reserved an ocean balcony junior suite. They messed up the reservation, put us in an ocean view with a giant porthole that had a security cameras outside of the porthole. Had to keep shades closed majority of trip. They didn't have a suite available. We understand mistakes happen, but it took us 4 days of fighting with them and eventually pulling in contacts at their corporate offices to finally at least get our money refunded. They never did do anything else for us to make up for the mistake except refund The difference between the cabin we received and the cabin we paid for.

Ports of call

San Juan, Puerto Rico

4 out of 5

Willemstad, Curacao

5 out of 5

Oranjestad, Aruba

5 out of 5

Did the four wheeler excursion, highly recommend it! Get a night only for the number of people in your party.

Thumbs Up 0

Basseterre, St. Kitts

5 out of 5

Charlotte Amalie, St. Thomas

5 out of 5

Disembarkation

5 out of 5

6 Comments

Sunflower90 4 years ago

Wow! This is a big mess up! Glad the rest of your cruise was enjoyable.

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Pattersons 4 years ago

Queenb12702, we are not gimme gulchers as you put it. Under normal circumstances we would not have expected anything. But considering we had to actually reach out to the CEO of Royal Caribbean in order to get even our original balcony suute purchase difference back, we consider that a bit excessive. You would think to make a customer appreciate the efforts, particularly considering they accused us originally of not having paid for the room when in fact we did, that they would have had done something even if it was $10 of onboard spending credit, to acknowledge their issue. It is about their actions, not about us looking for a free lunch.

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cruisereckoning 4 years ago

Sorry for the cabin mess up but glad the did refund the money. Would have been nice if maybe they would have thrown in a drink pkg. of something.

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salserita55 4 years ago

Good thing they give you the money back!

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Cruiserike0322 4 years ago

Thanks for your review sorry about the mess up. Other than that, sounds like you had fun. Hope your next cruise is much better.

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queenb12702 4 years ago

What exactly did you want? You got your $ back. That is all that should be expected. I've noticed a lot of people on here are gimme gulchers.

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Other reviews of this sailing

Had a great cruise

Nice ports, nice weather...Okay experience

AWESOME AMAZAING CRUISE