Disaponting

Freedom of the Seas Cruise Review to Caribbean - Western

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 3

Overall rating:

2.8 out of 5
Verified Review
Freedom of the Seas

6 Night Western Caribbean (Ft. Lauderdale Roundtrip)

Sail date: December 03, 2017

Ship: Freedom of the Seas

Cabin type: Balcony

Cabin number: 7534

Traveled as: Family (older children)

Reviewed: 2 years ago

Review summary

I am very disjointed with this overall trip. I do not feel like the staff as a whole was very friendly/helpful. I do think that since I started cruising with royal Caribbean that the prices are going up and the service has gone way down. I'm not sure if we will be back or be looking at another cruise line. We go every other year so I will be doing some research.

Embarkation

3 out of 5
It was ok nothing to exciting

Ship experiences

Food and Dining

3 out of 5
Dining room was nice food was not as good as it has been in the past. Staff was some of the nicest staff we experienced. They were all very kind and polite. It was refreshing compared to some of our not so nice staff we unfortunately experienced.

Sky Bar

4 out of 5

Most of the staff was kind and polite and fun.

Onboard Activities

4 out of 5
We went to family feud, The game show where you have to give items you have. Casino

Casino Royale

3 out of 5

The casino is nice again the staff (not all) but more than should, were crabby!! Rude, I just kept saying to out group "were the ones loosing all this money and there crabby, rude WOW" very disappointing to be spending so much money and be treated rude.

Entertainment

4 out of 5
what we saw was good.

Service and Staff

2 out of 5
Not all staff was bad but my overall staff experience was very disappointing. More staff was rude and crabby than nice and helpful.

Ship Quality

4 out of 5

Cabin / Stateroom

1 out of 5
Our cabin smelled so soo bad when we walked in after being in the room I had a headache. I did tell the staff and they sprayed another spray so the mixture of the two was worse. I opened the door and thank goodness had brought my own frebreeze and buy day 4 it was livable. Good we weren't in the room that much!! I asked for hangers on Sunday and never received them, we wanted some water for the fridge and never got that, asked for extra towels they never came. We asked for something to be added to the mattress of our bed as it was horrible to sleep on and my husband has a very bad back. Needless to say nothing ever happened with that either. We were traveling with 6 others who also had bed issues. I was on vacation and was not going to spend my whole trip chasing someone down to get these things done. I did ask more than once and after that I just tried to make the best of it and spend time with my people. Just very very disappointed!!!

Ship tip

Make sure you take water and pop to your room during the day, even though the prices keep going up the service has gone down and if you want a water or pop (that used to be in your refrigerator) they will charge you a ridiculous amount of money to bring it to you and for the item. Apparently that is not included.

Ports of call

Ft. Lauderdale (Port Everglades), Florida

3 out of 5

George Town, Grand Cayman

3 out of 5

Costa Maya (Mahahual), Mexico

2 out of 5
Not much to do, your confined to a small area and the drinks should be included on that island.

Cozumel, Mexico

3 out of 5
I wish we would have docked buy down town. it felt like we got off the ship at my local mall. The shopping right there was not that great. I feel like the true culture is lost at this make shift port. We also didn't feel like it was ok to leave the area as there were officers at every exit. I was looking forward to down town so I was disappointed at this port.

Disembarkation

4 out of 5
The luggage was organized and we found ours right away.
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