Service Excellent; Food Good, but Not Great

Freedom of the Seas Cruise Review to Caribbean - Western

Experience: 4-6 cruises
Review: 1
Helpful Votes: 5

Overall Rating:

4 out of 5
Verified Review
7 Night Western Caribbean (Port Canaveral Roundtrip)
Sail Date: May 10, 2015
Ship: Freedom of the Seas
Cabin Type: Balcony
Cabin Number: 9620
Traveled As: Large Group
Reviewed: 3 years ago

The Windjammer and Dining Room food was sub par and reminded me and my husband of a Golden Corral buffet. As such, we had to upgrade to a premium dining package ($280 for both of us for the week) so we could eat at the better restaurants every night.

However, the staff was amazing. In regards to service:

The dining staff: Elvira in Leonardo's, Bien Bayais, Michael Luna, Toma Kusic, Amanda Frederick, and Greggie in Chomps. I could not believe how much they remembered about us and our preferences and/or went above and beyond to exceed our expectations.

Room Steward: Iwayan Panca Adnyana absolutely thrilled us with his greetings in the hall and towel creations. Additonally, there were times when we left for a short period (didn't put the make up the room sign out) and would come back to an emptied trash can, made bed, and/or replaced towels. He was spectacular.

Food and Dining

3 out of 5
Dining Room and Buffet food not good, but upgraded restaurants and all of the dining staff were great.

Onboard Activities

5 out of 5


3 out of 5

Children's Programs

5 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
3 out of 5
5 out of 5
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