Freedom of the Seas Cruise Review to Caribbean - Western

Contributor Level: Purser

4-6 cruises


Helpful Votes

4 out of 5

Service Excellent; Food Good, but Not Great

Sail Date: May 10, 2015

Reviewed: 2 years ago

Traveled As: Large Group

Room Type: Balcony

The Windjammer and Dining Room food was sub par and reminded me and my husband of a Golden Corral buffet. As such, we had to upgrade to a premium dining package ($280 for both of us for the week) so we could eat at the better restaurants every night.

However, the staff was amazing. In regards to service:

The dining staff: Elvira in Leonardo's, Bien Bayais, Michael Luna, Toma Kusic, Amanda Frederick, and Greggie in Chomps. I could not believe how much they remembered about us and our preferences and/or went above and beyond to exceed our expectations.

Room Steward: Iwayan Panca Adnyana absolutely thrilled us with his greetings in the hall and towel creations. Additonally, there were times when we left for a short period (didn't put the make up the room sign out) and would come back to an emptied trash can, made bed, and/or replaced towels. He was spectacular.

Ship Quality
Food and Dining
Dining Room and Buffet food not good, but upgraded restaurants and all of the dining staff were great.
Service and Staff
Children's Programs
Onboard Activities
Destinations and Excursions
Cabin / Stateroom

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