Service Excellent; Food Good, but Not Great

Freedom of the Seas Cruise Review to Caribbean - Western


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 3

Overall Rating:

4.0 out of 5
Verified Review
7 Night Western Caribbean (Port Canaveral Roundtrip)
Sail Date: May 10, 2015
Ship: Freedom of the Seas
Cabin Type: Balcony
Cabin Number: 9620
Traveled As: Large Group
Reviewed: 2 years ago

The Windjammer and Dining Room food was sub par and reminded me and my husband of a Golden Corral buffet. As such, we had to upgrade to a premium dining package ($280 for both of us for the week) so we could eat at the better restaurants every night.

However, the staff was amazing. In regards to service:

The dining staff: Elvira in Leonardo's, Bien Bayais, Michael Luna, Toma Kusic, Amanda Frederick, and Greggie in Chomps. I could not believe how much they remembered about us and our preferences and/or went above and beyond to exceed our expectations.


Room Steward: Iwayan Panca Adnyana absolutely thrilled us with his greetings in the hall and towel creations. Additonally, there were times when we left for a short period (didn't put the make up the room sign out) and would come back to an emptied trash can, made bed, and/or replaced towels. He was spectacular.

Food and Dining

3 out of 5
Dining Room and Buffet food not good, but upgraded restaurants and all of the dining staff were great.

Onboard Activities

5 out of 5

Entertainment

3 out of 5

Children's Programs

5 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
3 out of 5
5 out of 5
Was this review helpful? 3

Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Other Reviews Of This Sailing





*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.

Back to Top