Service Excellent; Food Good, but Not Great

Freedom of the Seas Cruise Review to Caribbean - Western
Experience: 4-6 cruises
Review: 1
Helpful Votes: 6

Overall Rating:

4 out of 5
Verified Review
Freedom of the Seas

7 Night Western Caribbean (Port Canaveral Roundtrip)

Sail Date: May 10, 2015

Ship: Freedom of the Seas

Cabin Type: Balcony

Cabin Number: 9620

Traveled As: Large Group

Reviewed: 3 years ago

Review Summary

The Windjammer and Dining Room food was sub par and reminded me and my husband of a Golden Corral buffet. As such, we had to upgrade to a premium dining package ($280 for both of us for the week) so we could eat at the better restaurants every night.

However, the staff was amazing. In regards to service:

The dining staff: Elvira in Leonardo's, Bien Bayais, Michael Luna, Toma Kusic, Amanda Frederick, and Greggie in Chomps. I could not believe how much they remembered about us and our preferences and/or went above and beyond to exceed our expectations.


Room Steward: Iwayan Panca Adnyana absolutely thrilled us with his greetings in the hall and towel creations. Additonally, there were times when we left for a short period (didn't put the make up the room sign out) and would come back to an emptied trash can, made bed, and/or replaced towels. He was spectacular.

Ship Experiences

Food and Dining

3 out of 5
Dining Room and Buffet food not good, but upgraded restaurants and all of the dining staff were great.

Onboard Activities

5 out of 5

Entertainment

3 out of 5

Children's Programs

5 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Ports Of Call

Port Canaveral, Florida

3 out of 5

Labadee (Cruiseline Private Island)

1 out of 5

Falmouth, Jamaica

3 out of 5

George Town, Grand Cayman

5 out of 5

Cozumel, Mexico

5 out of 5
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