Great time with kids and grandparents
Freedom of the Seas Cruise Review to Caribbean - Western
Ship: Freedom of the Seas
Cabin Type: Balcony
Traveled As: Family (young children)
Reviewed: 5 years ago
The ship was very nice. We came with high expectations of the ship and it delivered. There were plenty of attractions and things to do. Pool temp was a bit cold during our trip (Nov) so not much time was spent in the water\, but rather poolside. We expected pool staff and bartenders to be happy and fun like they usually are-- but on this trip they looked and behaved like they wanted to finish their shift.
We are accustomed to getting hello's from every staff member on board-- we did not get that consistently throughout the week. We also have enjoyed being remembered by staff when returning to attractions and bars-- we did not get that either. There was also a bit of miscommunication on when to bring towels to the beach-- so we visited Labadee without ship-provided towels.
The Chops waiter was awesome and provided excellent service. The Vintages staff was very welcoming and knowledgeable about wines. However\, when we opted for the dinner with wine-pairing they offer\, we were less impressed with their interaction with us.
The main theater shows were great as always. The ship was kept nice and clean.
Food and Dining
Service and Staff
Cabin / Stateroom
Pros: The itenerary and destinations were fantastic.
Cons: We were not as impressive with the service this time. It was hit or miss with service in different areas of the ship. For example\, Chops and Vintages staff was superb\, while bar tenders and pool & towel staff was stiff and unpleasant.