Freedom: Simply the Best!
Freedom of the Seas Cruise Review to Caribbean - Western
Ship: Freedom of the Seas
Cabin Type: Inside
Traveled As: Family (young children)
Reviewed: 7 years ago
Review SummaryThis was my 10th cruise and the customer service on Freedom takes the cake! I will however never book with again: they have poor cutomer service farmed out to a third world country, they put me on hold for about 2 hours grand total and still didn't accept my perfectly good $100 cupon. Once they had my credit card number they charged me what they felt like. My family had two cabins and they assigned my husband to a cabin that was 5 mins walk away from mine, than refused to change it.
Chances are good taht the customer svc rep did not understand what we were asking for because of their poor English. One of them promissed to call us back the next day, when my hb asked about what time, she replied that she did not know and for him "to take a day off work and wait for the call."
Food and Dining
Service and Staff
Cabin / Stateroom
Pros: variety of activities
Cons: everything was outstanding