this cruise was wonderful especially if your looking to relax. my 12 and 9 year old loved it. pool was never crowded and at times they were the only ones in it. music was wonderful and awesome to see so many generations dancing!
My first cruise. Beyond expectations! Great experience-Eurodam is a fine ship and the staff was friendly and efficient. Accomodations were comfortable (Veranda stateroom). Just wish we had more time in each port.
Overall a wonderful experience. Just wish there had been more time in ports to do more exploring. Really enjoyed the days we were at sea because it provided some much needed down time between excursions.
Sail date: /
Traveled as: Couple
/ Destination: Europe - Northern Europe
We picked this cruise for the stops. We booked a suite since we ere going to be on ship for 10 days ...We have cruised many times. The ship is in need of some repairs..which surprised me since it was supposed have been refurbished within..the last few years..Our suite was very nice and the service in cabin was great. The best of the stops was St Petersburg Russia even with the mishaps that happened on our tour. The food was mediocre at best. It seems that all of the ships have cut back on food choices and quality. The private suite lounge was very nice except that there is NO windows.....Very little on ship activities compared to others and the entertainment was mostly like watching my Grandkids recitals. The dining room service left some to be desired. ..But as in most things...Great company always has great fun... They have some improvements to be done.
One VERY AMAZING AND IMPORTANT THING: THE ROOMS WERE SO QUIET - NEVER HAVE I EVER EXPERIENCED SUCH A PLEASANTLY QUIET NIGHT. What did you do to the walls, floor & ceiling that makes it so sound proof? what's the secret? I am a light sleeper and am most appreciative
5-star Stellar Service; Epic Journey; we'll be back! Even though it's great in the Spa, or deck-gazing, Don't just sit on the ship, Get out there. You'll be glad you did. I don't get these negative reviews I see - they're right next to the 5-star reviews. I read them before going and they confused & scared me - I didn't know what to expect. And don't blame anyone but yourself if you don't have a good time. Ask for what you want. the staff is eager to please. Get some binoculars & waterproof warm clothes and get out there. It's amazing!
Sail date: /
Traveled as: Singles/Friends
/ Destination: Europe - Western Mediterranean
top marks for cleanliness of the ship and friendliness of the crew. Top marks for digital workshop and Lincoln center stage. Good mark for comedian. Needs improvement: stage entertainment was poor. Lunch on the last day only had one option and it was chaos in the Lido dining area. Ports of call: skip Palermo - dirty, smelly and unsavory characters meeting the passengers at the end of the pier.
We sprung for a Neptune Suite not knowing just how great the perks were. They started by special boarding privileges, then all the Champagne we wanted in the Neptune Lounge embarkation day and finally a super large Suite with king size bed. Plus a super large balcony with 2 lounges chairs w/ottomans and a table with 4 chairs.
The Neptune Lounge, only open to those of us that had a Neptune Suite, was great. We had breakfast there each morning and a snack every afternoon. The two person staff there took care of everything we could ask for. It was my birthday on this cruise and they decorated our cabin with balloons and happy birthday signs. Printed out our bill anytime we wanted too. In fact, we hardly ever had to go to the reception desk for anything.
They made reservations for us in the specialty restaurants and even took back our books to the library. The lounge was never crowed and very comfy.
Now we are spoiled and will always remember the "Royal Treatment" the Neptune Suite provided.
We chose this particular cruise because of the itinerary and because of the spa facilities. This was our tenth cruise, the first on Holland America. The original itinerary included a port day in Turks/Caicos, where we had never been before and where the snorkeling/diving is supposed to be exceptional. Upon arrival to the cruise port, we learned that embarkation was to be delayed because the previous cruise had been a "sick" cruise and the ship needed to be sanitized. Once we were on the ship, we learned that the Turks/Caicos port had been cancelled. Several cruise lines believe that port was responsible for the Norovirus infection and didn't want to contaminate the ship or its passengers.
As we explored the ship, we learned that the facilities in the spa that were most appealing to us, (the thallosotherapy pool), and led us to purchase the spa package for the week, were not able to be used. The pool was drained and would not be up and running until the third day of the cruise. The spa had already credited $50. to our account, however we later requested a full refund, which was granted, because we would have used the facilities on sea days and those were the days that it was not running.
Having said all that, the embarkation and debarkation process was the easiest ever! Our luggage was in our room already by the time we arrived and we loved that we were allowed to stay in our room until it was time for us to get off the ship. Never did we feel like cattle being herded, as we have with other cruise lines. The ship was small by today's standards, but quite a nice size, really. You could get from one end to the other easily and our room was mid-ship so everything was very accessible. We had originally purchased a SZ category guarantee and were upgraded to an SS category, which is a verandah suite. The room was LARGE and had a jetted tub AND shower as well as double sinks. VERY NICE! The balcony was big enough for two easy chairs and a table and two chairs, providing nice options for relaxing.
With the exception of our dining room wine steward, who was loud, pushy and unpolished, (in our faces, pushing wine when our waiter was trying to serve our meal and begging for a tip at the end), the staff was incredible! They were always smiling, pleasant and helpful and obviously prioritized attention to detail. Loved our waiter, Putu, and our Cabin Stewards (sadly I can't remember their names right now), who came and went with quiet charm and who always knew us when they saw us coming. Everyone was exceptionally responsive, making the experience one of the best we have had and allowing us to forget that the two reasons we first booked this cruise, no longer existed.
The food was consistently good, wherever you ate. The Lido buffet food was equal in quality to the dining room and the lines were minimal. The staff was always welcoming and friendly.
The ship was always clean and maintenance was always working on keeping it that way. HAL takes safety very seriously, which was a nice change from others we have been on. They did roll call at the safety drill and those who were unaccounted for were called to the front desk and presumably escorted off the ship, which all were given fair warning about in the event they failed to participate.
The cruisers were generally older, however, we were seated at the best table in the dining room. Our table mates were close to our ages and we often were the last ones leaving because we were so engaged in conversation. We made some friends that we will remain in contact with.
What we loved:
The walking deck - it went all around the ship and didn't allow jogging. It was supplied with deck shares in the shade for relaxing and reading after exercise!
The cabin - the size, the cleanliness, the storage space, the bathroom!
The Service! - attention to detail that we haven't seen since Celebrity.
The movie theater - although we were never able to get there when there was space! They play first run movies, a new one each day 4 x a day.
The food! - it was consistently good. The Lido buffet was the best we have had in terms of quality! The hamburgers were great!
Ports of call that were kept were Peurto Rico, St. Thomas and the private island, Half Moon Cay. Peurto Rico, we have been to several times, but never to the forts, so we walked to el Morro and then through Old San Juan. We had lunch at a local diner that had been recommended to us by fellow passengers, Diana and Tony, who had been there before, and we were not disappointed. The diner was Manolin, just a few blocks up from the port. Excellent local cuisine.
We did the St. John's tour "on your own" from the ship in St. Thomas. It was a 45 minute ferry ride to and from the ship to St. John, but it was gorgeous! I would have liked more time on the island. We had just enough time to hike a mile to a fabulous private beach, stay there for a little over an hour and hike back to catch the ferry. Not much time for anything else... The time we had was most excellent, however. The beach was simply incredible.
Half Moon Cay was the private island of HAL. It is a good sized island with a LOT to do, including, hiking, biking, horseback riding, parasailing...and the list goes on. We opted to rent a shell on the beach as a landing spot and walked the beach for a good share of the day.The staff on the island were not as friendly as on the ship. We loved that this was our last day as opposed to a sea day. We were able to relax and enjoy it rather than thinking about it being the last day.
Overall, in spite of the cancelled port and spa not being available, this was one of the best of our 10. It reminded me of the subtle, yet important differences that exist between cruise lines and what is important to us when we are looking for our next one. Thank you, Holland America for reminding us what we want when we spend our hard-earned money on a much needed vacation!
The views were breath taking, would have liked more port time in Ketchikan - it was amazing, by far my favorite and cruising Glacier Bay was magnificent- we saw eagles, brown bear, otters, seals and a hump back whale. Will definitely return.
For my first cruise, my experience was amazing, I can see what all the fuss is abou.. I am hooked on cruising! I can wait for my next one. Even inexperienced with cruising I can see that Alaska is a place that I can cruise to many times and still have a different experience each time.
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