Poor service on eurodam

Eurodam Cruise Review to Caribbean - Western


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Vote: 1

Overall Rating:

2.0 out of 5
Verified Review
7 Night Western Caribbean (Ft. Lauderdale Roundtrip)
Sail Date: October 25, 2015
Ship: Eurodam
Cabin Type: Balcony
Cabin Number: 5039
Traveled As: Singles/Friends
Reviewed: 1 year ago

I am a frequent cruiser. This was my first trip on Holland America. I can say with some certainty it will also be my last. The service and guest relations were deplorable at best. The food was fair and the amenities simple to say the least. The entertainment with the exception of the BB King musicians was high school glee club. We had issues in our room and in most dining areas. However, the worst thing appeared to be that Holland America appeals to an older crowd but does nothing to assist them or see to their needs. 

Food and Dining

1 out of 5

Onboard Activities

1 out of 5

Entertainment

3 out of 5

Service and Staff

1 out of 5
Magdalena and Lam were outstanding and were gracious friendly and eager to assist

Ship Quality

3 out of 5

Cabin / Stateroom

1 out of 5
We had two days of our room being filled with the smell of diesel fuel. The response was less the adequate. Our steward was fair at best
3 out of 5
5 out of 5
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