Eurodam Cruise Review to Caribbean

2-3 cruises


Helpful Votes

3 out of 5

Good enough

Sail Date: December 01, 2014

Reviewed: 2 years ago

Traveled As: Couple

Room Type: Balcony

Sometime in the past\, someone decided to sub-divide authority. Thus\, no one in customer service knew about our (pre-paid) shore excursion. Our \"suite\" package was not obvious to anyone connected to supplying what we paid for. We did know that bottles of wine are a different \"system\" than glasses of wine. Etc... all in all\, it became tiresome.

Pros: The general OLD-PEOPLE ambiance.

Cons: The COLLOSSAL disconnect between the separate components of the customer service system.

Recommends Eurodam? No.

Ship Quality
It was a good ship.
Food and Dining
Food was good.
Cabin / Stateroom
Our balcony room was way too small. It would have been nice to know\, in advance\, how small this room would have been.
Service and Staff
All-in-all\, staff interactions were OK. The main dining room wait staff exhibited a dislike for their job. The stateroom stewards were GREAT. \"Information\" was useless. The wait staff in the upper-level dining rooms were GREAT. The Spa folks were ok - good at their jobs but too pushy to sell other things.
Options were many. We chose to do few of them. Nonetheless\, the options were many.

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