Disappointed

Enchantment of the Seas Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Review: 1
Helpful Votes: 34

Overall rating:

2.8 out of 5
Verified Review
Enchantment of the Seas

4 Night Western Caribbean (Galveston Roundtrip)

Sail date: January 20, 2020

Ship: Enchantment of the Seas

Cabin type: Oceanview

Cabin number: 3522

Traveled as: Singles/Friends

Reviewed: 4 years ago

Review summary

Very mediocre cruise. Food okay, but everything else was a disappointment. Old ship that isn’t very well maintained. Staff were disengaged and just going through the motions. I would not consider repeating this cruise.

Embarkation

2 out of 5
Lack of signage directing traffic. Very disorganized. Staff accepting baggage were disengaged. Very poor.

Ship experiences

Food and Dining

4 out of 5
The food was the only redeeming factor on this ship. Basically good in all venues.

Onboard Activities

3 out of 5
Weather wasn’t conducive to use, but pools were small. Hot tubs were crowded.

Entertainment

2 out of 5
The singers and dancers were good, but everything else was mediocre at best. The entertainment was not only lacking, but there wasn’t enough of it. Made for a boring cruise.

Service and Staff

3 out of 5
Room steward was good. However, the other staff was robotic and there wasn’t enough of them. Had to search out staff for service. Room service was late because there was only one staff member on duty. Totally unacceptable.

Ship Quality

2 out of 5
Ship is old and not well maintained. Windows were extremely dirty obstructing views. Common areas were not kept pristine. Visible rust all around the ship.

Cabin / Stateroom

3 out of 5
Cabin was maintained well by the cabin steward. It was small, but worked out okay. Window was extremely dirty.

Ship tip

Lower your expectations and go with the flow.

Ports of call

Galveston, Texas

2 out of 5
The port is nasty. Mostly an industrial area. Roads are bad. Port building dirty and not appealing.

Cozumel, Mexico

3 out of 5
Nice port, but too far away from the city.

Disembarkation

3 out of 5
Had to walk about a mile to get off the ship. This would be a tremendous burden for the elderly or disabled. Very long circuitous lines.
Was this review helpful? 34

5 Comments

wgammon1    4 years ago

Sorry you had a disappointing time. Thanks for the review.

cruisereckoning    4 years ago

Sorry for your disappointment

TravelingSmis    4 years ago

Thanks for your review 🥳 🛳

Gymkidzmom    4 years ago

Sorry u didn’t enjoy ur cruise.

CruzeFan    4 years ago

Sorry you didn’t enjoy it. Interesting that 2 others posted reviews for the exact same sailing rated it highly and enjoyed it. It’s always surprising how people can have the same experience and feel so differently.

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