Didn't compensate for Cococay missed stop

Enchantment of the Seas Cruise Review to Caribbean - Bahamas
Experience: 1 cruise (first)
Review: 1
Helpful Votes: 19

Overall Rating:

1 out of 5
Verified Review
Enchantment of the Seas

4 Night Bahamas (Miami Roundtrip)

Sail Date: January 09, 2017

Ship: Enchantment of the Seas

Cabin Type: Inside

Cabin Number: 4061

Traveled As: Singles/Friends

Reviewed: 1 year ago

Review Summary

Me and my buddies booked this cruise because we wanted to experience the Bahamas and mainly the private Cococay Island.

 

We had visited Key West prior roughly 6 months ago so we didn't care too much for that stop.  

 

There were some adverse weather concerns around the Cococay Island so the captain decided it would be safe to miss it, which is understandable. The part that really frustrated me and my friends was that we ended up spending the ENTIRE day on the cruise because of it! We had flown out all the way from California so that we could visit this Island mainly, as it was our most interested spot, only to visit the Bahamas and key west (Key West almost doesn't count as its part of the US)

 

We spoke with a family that was at the Bahamas and they were riding with CARNIVAL. They said they had the same problem because of the weather, but their captain was nice and smart enough to allow them to stay an extra day at the Bahamas because they couldn't make it to Cococay Island. This is what we expected from our captain but it didn't happen.

 

Look, things happen, and I understand that we cannot control the intensity of the weather, but the least Royal Caribbean could have offered us was a partial refund for the missed stop that we were PAYING for, or at least credit for another cruise to ensure we were satisfied with their cruise line, but they didn't. The lady over the phone said the most they're offering at the moment was "Their apologies".

 

Next time we go on a cruise, which will be soon, we are going to be looking into Carnival, because it seems Royal Caribbean doesn't care for the satisfaction of their customers. We were really expecting a partial refund at the least. We got ripped off! It isn't too late to offer us a refund as a company's gesture way of saying sorry, pls come back to ride with us.

Ship Experiences

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Children's Programs

3 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
pretty small. wasn't expecting much, but was surprised at the small size designed for four people

Ship Tip

Do not expect the company to give you any money back if there are any missed stops or shortcomings as the most they will offer you is their apology.

Ports Of Call

Miami, Florida

5 out of 5

Nassau, Bahamas

5 out of 5

Cococay (Cruiseline's Private Island)

1 out of 5
Didn't get to go bc of weather and wasn't compensated for it. Company pocketed money on part of a deal that wasn't received.

Key West, Florida

5 out of 5
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