A bit disappointing

Enchantment of the Seas Cruise Review to Caribbean - Bahamas

Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 2

Overall Rating:

3 out of 5
4 Night Bahamas (Port Canaveral Roundtrip)
Sail Date: March 23, 2015
Ship: Enchantment of the Seas
Cabin Type: Inside
Cabin Number: 4077
Traveled As: Family (older children)
Reviewed: 3 years ago

We cruise frequently and love this line. We were disappointed this time b/c upon check in there was a very strong odor in our room.  They tried everything to get the odor out but as the days progressed, it got worse.  The only vacant room left on the ship was several decks below and was much smaller.  Ultimately, the cruise line said they would give us 30% off our next cruise.  I feel I should have gotten 30% off the cruise I was on not one that I may or may not be taking in the future. In addition, when I read the fine print, I have to use the coupon within a year and it's not 30% off the price of a future cruise, it's a 30% credit of the amount I paid for this cruise, applied to a future cruise.  It was very frustrating and I do not feel they handled it as well as they could.  Food is plentiful but very average in quality but enjoyed Chops one night which was worth the upcharge.  Massages were great too and enjoyed many of the activities.

Food and Dining

1 out of 5
cafetaria quality food

Onboard Activities

3 out of 5


3 out of 5

Children's Programs

5 out of 5
my teen loved it

Service and Staff

3 out of 5
b/c of them addressing the odor; sometime our room was not made up; took three nights before a wine steward came to our dining room table

Ship Quality

3 out of 5

Cabin / Stateroom

1 out of 5
very foul odor which could not be eliminated
5 out of 5
very efficient boarding
3 out of 5
lunch is served at 12 which was late for us b/c we had had an early breakfast
5 out of 5
swimming with dolphins
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