Enchantment of the Seas Cruise Review to Caribbean - Bahamas

Contributor Level: Purser

7+ cruises


Helpful Votes

3 out of 5

What went wrong

Sail Date: December 19, 2014

Reviewed: 2 years ago

Traveled As: Singles/Friends

Room Type: Oceanview

The cruise itself was fine but I would never book through again. They messed up my reservation from the beginning and I did not receive any of the onboard ship credits I was promised which amounted to $50.  The agent in charge of booking the cruise did not return my phone calls and she appeared to be unable to do her job. The customer service on the ship tried to resolve the matter with and was but on hold for 45 minutes till we finally gave up. Sorry I had this experience but from now on I will only book directly with Royal Caribbean.

Ship Quality
Food and Dining
Cabin / Stateroom
Service and Staff
Onboard Activities
Destinations and Excursions


The food was good and the service was excellent

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