Sixteith Anniversary Cruise Aug 4-8,2014 Enchantment oo the Seas
Enchantment of the Seas Cruise Review to Caribbean - Bahamas
4 Night Bahamas (Port Canaveral Roundtrip)
Sail date: August 04, 2014
Ship: Enchantment of the Seas
Cabin type: Suite
Cabin number: 8624
Traveled as: Couple
Reviewed: 10 years ago
Review summary
The cruise met our expectations except on two issues.1)I never received the onboard credit of $75.00 that your representative(Amanda) said she credited to my account at the time I booked the cruise.
2)Our daughters added a surprise "Classic Romance Package" to the cruise to help us celebrate our 60 th Anniversary.A small card from Royal Caribbean was left in the room with best wishes from the kids.At no time were we apprised of what the C R Package consisted of.Only by calling family from the ship before it sailed did we learn of the contents of the package.Thereafter we had to search out the framed portrait item,and never received our Breakfast In Bed on our Anniversary date.We are Diamond Members of Royal Caribbean and have also complained to them in a after cruise survey.
Also,the ATM Machines stopped working soon after leaving port.I was told they were broke and needed maintenance.They mysteriously started working as we sailed back toward Port Canaveral.I have my suspect as to why!!
RC did not communicate and inform .
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Love the Diamond Member Lounge and the Service.The Cappuccino Machine was out of order.The ship is clean and well maintained.The crew is very helpful.
Ports of call
Cococay (Cruise Line's Private Island)
1 Comment
CruisesOnly
10 years ago
Thank you for taking the time to submit your cruise review. Your feedback is very important to us! We understand the disappointment you experienced regarding the missing promotional items. Thank you for bringing it to our attention so we can make it right. We want to provide each of our guests with a remarkable experience!