Sixteith Anniversary Cruise Aug 4-8,2014 Enchantment oo the Seas

Enchantment of the Seas Cruise Review to Caribbean - Bahamas


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 2

Overall Rating:

4.0 out of 5
Verified Review
4 Night Bahamas (Port Canaveral Roundtrip)
Sail Date: August 04, 2014
Ship: Enchantment of the Seas
Cabin Type: Suite
Cabin Number: 8624
Traveled As: Couple
Reviewed: 2 years ago

The cruise met our expectations except on two issues.1)I never received the onboard credit of $75.00 that your representative(Amanda) said she credited to my account at the time I booked the cruise.

 

2)Our daughters added a surprise "Classic Romance Package" to the cruise to help us celebrate our 60 th Anniversary.A small card from Royal Caribbean was left in the room with best wishes from the kids.At no time were we apprised of what the C R Package consisted of.Only by calling family from the ship before it sailed did we learn of the contents of the package.Thereafter we had to search out the framed portrait item,and never received our Breakfast In Bed on our Anniversary date.We are Diamond Members of Royal Caribbean and have also complained to them in a after cruise survey.

Also,the ATM Machines stopped working soon after leaving port.I was told they were broke and needed maintenance.They mysteriously started working as we sailed back toward Port Canaveral.I have my suspect as to why!!

 

RC did not communicate and inform .

Food and Dining

5 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
Cabin attendant did an excellent job.

Ship Tip

Love the Diamond Member Lounge and the Service.The Cappuccino Machine was out of order.The ship is clean and well maintained.The crew is very helpful.

5 out of 5
Visit "Grills" restaurant at the port
3 out of 5
Nassau appeared cleaner and better maintained since our last visit.
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