Up to the night prior to departure, the cruise line maintained there would be no change to the itinerary due to the coming storm. After lengthy boarding process, there was time for lunch and a cocktail - then 30 minutes before expected departure, they announced that there will be no stop in Bermuda, nor anywhere, and the ship would search for calm seas. They offered a full refund for those who wished to leave. The line to begin the disembarkation process was immense and chaotic. The computers no longer were functioning and we were simply given a document to disembark and a promise that the credit card would be refunded the full amount. After 1 week I only received an email of the intent to refund the prepaid wine and water packages, but nothing of the excursions nor the cruise itself. Called \"Guest Relations\" and was told that it was against corporate policy to give a refund, only credit for future cruise. She would not even acknowledge that we were verbally promised aboard ship that we would receive a refund and not credit. It was obvious that the ship needed to leave the Baltimore harbor before the storm arrived and they employed every lie and deceit possible to keep as many people aboard to minimize their own losses - but totally at the expense of the \"guests\". I would not travel with Royal Caribbean if you paid me.
Sail Date: October 26, 2012
Cons: cynical\, deceptive and outright lies
Recommends Enchantment of the Seas? Yes!
|Food and Dining
|Service and Staff