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Enchantment of the Seas Cruise Review to Bermuda
Sail Date: August 17, 2012
Ship: Enchantment of the Seas
Cabin Type: Oceanview
Traveled As: Family (older children)
Reviewed: 4 years ago
Review SummaryAlthough an older ship in need of renovation (particularly in the cabins,) RCCL has done a pretty good job maintaining the public areas. They are clean and unmarred, though the carpet and wood surfaces are looking worn. Our party had three cabins in three categories (inside in \"steerage :)\", one large outside stateroom, and one junior suite with balcony). All of us are seasoned cruisers -from 3 cruises up to 26 cruises each. We all found our Room Stewards exceptional and attentive. Likewise, the personal service in the dining room, with Joseph Roco, our waiter, and Ivon, our assistant waiter, was unsurpassed. Any service outside of the personal attendants, such as bartenders at the Oasis pool bar, or the nighttime housekeeping staff, was found to be distant, rude, or unresponsive. (I called three times for an extra blanket on two nights and it NEVER showed up). Dishes and cups left about the pool deck or on tables in common areas often sat hours, something I expect from Carnival, not RCCL.
Food and Dining
Service and Staff
Cabin / Stateroom
Pros: Excellent room stewards and waitstaff.
Cons: Food was bland\, messes around ship were not picked up readily.