Not up to standard
Enchantment of the Seas Cruise Review to Caribbean - Western
Ship: Enchantment of the Seas
Cabin Type: Inside
Traveled As: Family (young children)
Reviewed: 7 years ago
Review SummaryShip isn't aging well. Outdated.
2005 expansion added staterooms but not facilities. Hence boat hasn't enough facilities for the number of passengers. Pools/Whirlpools were very crowded which wasn't helped by frequent closures for "Maintenance".
Waits for lounge chairs were long. Not enough and not enough space.
Smoking and Non-Smoking facilities were often mixed and side-by-side with no separation. Defeats purpose of declaring an area "Non-Smoking" when the next table is! (Bolero's, Upper Deck, Victoria Crown Disco)
Food and Dining
No meal was better than an average on-shore restaurant.
Tough to make the 6:00 seating as dining room "My Fair Lady" is smallish for the population. Second seating 8:00.
Often no tables in the Windjammer (Buffet Restaurant) in mornings/lunch. Food OK there..
Food selections were not good.
Theater is small. By end of cruise, had to arrive 45 minutes early to get decent seat.
Transient performers were also excellent but this will change from cruise to cruise.
Service and Staff
Customer service and most bar staff were going through the motions.
Deck staff would rather close a venue than open it.
Ship sold liquor purchased on board to another party in error before delivery and all they did was shrug, say "Oops", and refund money. No effort made to resolve.
Library was nice.
Cabin / Stateroom
Inside room. Could not walk along both sides of bed.
Am of average size and just fit in shower. Above average (wide or tall) would not fit.
Not particularly comfortable beds and old, small, CRT TV's.
Pros: Good Entertainment. Good Bread.
Cons: Food Quality. Food Choices. Crowded. Upkeep.