Enchantment of the Seas Cruise Review to Caribbean - Western

Contributor Level: Deck Hand

7+ cruises


Helpful Votes

3 out of 5

A great time!

Sail Date: October 18, 2008

Reviewed: 6 years ago

Traveled As: Large Group

Room Type: Oceanview

Boarding and disembarkation were run very smoothly. The stateroom was excellent and the steward also was excellent. We had great dining room service from our head waiter and assistant waiter. In fact, two in our party go on cruises a great deal and said that these two waiters were the best they have ever had on a cruise. The stewards and waiters all made the cruise an enjoyable experience for all of us.

We also enjoyed the shows. Again, one was the best show any of us had seen on a cruise. The others were good but this one was excellent. We would rate the overall cruise experience as excellent except for one thing that will make us reconsider ever going on the cruise line again.

Our main draw back was the emphasis on shopping, trying to get us to spend our money on nothing.. We attended a port shopping talk that was nothing more than an hour long commercial and con job. During the early part of the cruise we "won" several items in a drawing. One was an item that included "$400 worth of prizes." They also sold this item during the port shopping talk for $25. One in our party purchased this item and, as I said, we won it. It was worthless. Even under the best of conditions, the items won were not worth $400. In fact, the were not worth $25! It was a total con job on the passengers, more than 100 of them, who purchased this item. I was shocked that the cruise line allowed such misrepresentation and out right lying to get people to purchase a worthless item.

Several other such experiences occurred that left us feeling as if we had been conned at the county fair. We "won" an art item in another drawing but it had to be shipped to us for $45. On and on it went. The entire emphasis was bait and switch and try to get every dollar from us as possible. By the time the cruise was over, we felt we had been used and abused by the "Shopping" staff. So much so that we will consider other cruise lines before we book with this line again.

As I stated earlier, we really enjoyed the cruise dining room staff, waiters and stewards. We also enjoyed the cruise experience. However, the over all feel to "sell" us something and get more money from us even if the shopping staff had to lie to us to do it left a very bad taste in our mouth. Integrity rates high on our list of what is important and some of the cruise staff missed it, in fact they were not even in the same playing field as us! If the cruise line would drop this theme of selling and shopping, then the cruise would be excellent.

Pros: SCUBA Diving in the Caymans

Cons: THe emphasis of some crusie staff to sell stuff even to the point of deception

Recommends Enchantment of the Seas? Yes!

George Town, Grand Cayman
SCUBA Diving
Cozumel, Mexico
Tour the Island

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