Enchantment of the Seas Cruise Review to Caribbean - Western

Contributor Level: Deck Hand

Experience
4-6 cruises

Review
1

Helpful Votes
0

2 out of 5

Worst service yet!

Sail Date: August 13, 2007

Reviewed: 6 years ago

Traveled As: Family (older children)

Room Type: Inside

From the time we got on the ship we could tell it was not the caliber of previous cruises - this was our fourth. The attentiveness was not there, the communication was short and almost rude. I had problems with my sea pass account four days out of five, as the same issue kept cropping up. Even after returning home, there were charges from another ship on my account. The steward would knock on one of our stateroom doors, we had three, and without waiting for a response would walk in. I was traveling with my five daughters, so this was quite disturbing. The ship had run out of the soda cups the first night and were not available until after dinner the second night and they still wanted us to pay full price, even though we had lost a day and a half and the cup is advertised at $4.00 a day. We had ordered a bottle of dessert wine to have after dinner and without fail, it was served at the beginning of the meal every night. While they were pouring the wine, we would tell them, it was to be served with dessert and they would continue to pour. It was very frustrating trying to communicate with anyone on the ship. The only person that was remotely attentive was the head waiter.

Pros: The excursion in Cozumel

Cons: The service on the ship.

Recommends Enchantment of the Seas? No.

Key West, Florida

Don't Miss: Mel Fisher's and Ripley's
Cococay (Cruiseline's Private Island)
With the exception of the clear water and the food it was just like any other beach.
Key West, Florida

Don't Miss: Mel Fisher's and Ripley's
Cococay (Cruiseline's Private Island)
With the exception of the clear water and the food it was just like any other beach.
Cozumel, Mexico

Don't Miss: The 4 x 4 Jeep Safari included snorkeling and a buffet on the beach. The guide was perfect!
Cozumel, Mexico

Don't Miss: The 4 x 4 Jeep Safari included snorkeling and a buffet on the beach. The guide was perfect!


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