Unknown to us, there were ongoing engine issues with the Enchantment which prevented it from achieving maximum cruising speed. Some passengers were notified well in advance of the nature of the problem, we were not notified of the itinerary change until 2 days prior to departure and we did not learn the cause of the change until on the ship. This issue significantly shortened our stay in port and we would have likely made a change to our schedule had we known in advance of the issues. We also could not make the port of call in Grand Cayman due to high seas, which apparently is a common occurrence. In addition to the disappointment of not seeing Grand Cayman, this caused us to spend an additional day at sea which caused the activities to be somewhat limited.
Food and Dining
3 out of 5
The Main dining room was exceptional with excellent food and personal service. It was the best part of our cruise
The Windjammer Cafe left much to be desired. The food options generally ignored vegetarian options (my wife is a vegetarian) and there was an emphasis on exotic foods often at the expense of "normal" foods.
3 out of 5
There were limited activities for younger couples at times and they had difficulty addressing an extra day at sea with sufficient activities. In addition, the rock wall had very limited hours and essentially precluded most from using it, but if you like Bingo, this is the cruise for you.
Service and Staff
3 out of 5
All of the staff made efforts to address our needs and always remembered our names which really personalized our experience. The staff did not do a satisfactory job of notifying the passengers of the problems with landing in Grand Cayman and engine issues until well after the fact.
3 out of 5
There seemed to be a significant amount of ongoing maintenance and the Solarium pool was closed down for a significant period one day
Cabin / Stateroom
5 out of 5
We had a small stateroom which was fine for our needs, but the upkeep of the room and the attendant were both exceptional. Everyday we were rewarded with a different unique towel animal. The one drawback was that we were situated above a piano bar which was loud at times, but we solved this by going to the bar.
As we said before, our time was shortened by about 3 hours. We docked at Jame Bond Pier which was previously used as a industrial port and it was old and smelly. This also placed a farther away from the shops in the town of Ocho Rios, which was particularly significant due to our shortened time in port. We went on the Chukka Canopy excursion which was definitely worth our time and effort. We had planned on seeing Dunn's Falls but the shortened time in port again prevented this
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