Compensations should be offered for issues gone wrong

Empress of the Seas Cruise Review to Caribbean - Western

Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 7

Overall Rating:

4 out of 5
Verified Review
5 Night Key West & Cozumel (Miami Roundtrip)
Sail Date: October 10, 2016
Ship: Empress of the Seas
Cabin Type: Oceanview
Cabin Number: 8124
Traveled As: Singles/Friends
Reviewed: 1 year ago

I liked the change that took us to Cozumel first and then end in Key West.  Cruise director and wait staff were great.  ISSUES: we reported an overflow from toilet that happened early morning. After maintenance resolved he called house keeping to clean up floor. No one showed while we stayed awake waiting for an hr.  Brown water came out of sink faucet while brushing teeth-  discusting. This was also reported and there was no offer for any on board credits for the inconvenience.

Food and Dining

5 out of 5

Onboard Activities

3 out of 5


5 out of 5

Service and Staff

5 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5
In addition to the bathroom issues reported. The room intercom was not working. This was also reported without resolution or any compensation or credit

Ship Tip

Take two bottles of wine and a case of water. Also would recommend the flex dining.

3 out of 5
5 out of 5
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