Will never cruise Royal Caribbean Again!

Empress of the Seas Cruise Review to Caribbean - Western

Experience: 7+ cruises
Reviews: 2
Helpful Votes: 13

Overall Rating:

1 out of 5
Verified Review
5 Night Key West & Cozumel (Miami Roundtrip)
Sail Date: August 15, 2016
Ship: Empress of the Seas
Cabin Type: Inside
Cabin Number: 3009
Traveled As: Family (young children)
Reviewed: 1 year ago

This boat needs a complete overhaul.  The air conditioning was not working in the casino (they had a few fans to cool the gamblers) and most common areas.  The stench of mold and mildew was in every hallway.  There was no cable so instead they will repeat a few pre-recorded episodes of some old tv shows over and over.  The room I was given was on the third level forward and every time we arrive in any port the room will shake and vibrate and the infernal sounds will be felt for about 30 minutes (no need for wake up calls).  The food was taste less, over cooked or under cooked. M 11 year old daughter took one look at the very small kids club and we decide to purchase for playing cards to pass the time.  I thought Norwegian and Disney were bad but Royal Caribbean won the trophy as the worst ever.

Food and Dining

1 out of 5

Onboard Activities

1 out of 5


3 out of 5

Children's Programs

1 out of 5

Service and Staff

5 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5
The smallest and smelliest cabin I have ever been in.

Ship Tip

Needs to be updated from top to bottom.

5 out of 5
5 out of 5
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