Empress of the Seas Cruise Review to Caribbean - Bahamas

Contributor Level: Purser

1 cruise (first)


Helpful Votes

1 out of 5

Ruined my first cruise, 4 night coco cay, and key west

Sail Date: August 11, 2016

Reviewed: 10 months ago

Traveled As: Singles/Friends

Room Type: Inside

Guest services was absolutely terrible. The a/c in the room did not work, the food was mediocre, not even the phone in the room would stay hooked to the actual phone on the wall. Cruise was delayed 5 hours, they "tried to make up for it" buy offering free drinks as people boarded the cruise FINALLY. When they say cruise is the smallest one in the fleet, take it as LITERAL as possible. It is SMALLLLLLLLLLLLLLL. 

Cabin / Stateroom
get better over all and offer better guest service options. Absolutely nothing offered for the terrible time we had. Complained at least twice a day.
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Children's Programs
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