Very Disappointed with Empress Cruise

Empress of the Seas Cruise Review to Caribbean - Western

Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 8

Overall Rating:

2 out of 5
Verified Review
5 Night Key West & Cozumel (Miami Roundtrip)
Sail Date: May 28, 2016
Ship: Empress of the Seas
Cabin Number: 7507
Traveled As: Couple
Reviewed: 1 year ago

We were so looking forward to this cruise.  We love Royal Caribbean cruises.  This was a disaster.  The crew was wonderful given the circumstances they were given to perform.  We thought we had paid pre-paid our gratuities but RCI said we had not.  We thought we had 6 p.m. seating, they said we did not.  We had to wait in line after line after line.  If we had not been on a Royal Caribbean cruise before, We certainly would not go again.  We will probably not use Cruise only again.  The points were not worth the hassle we had with the cruise lines. 

Food and Dining

1 out of 5

Onboard Activities

1 out of 5


3 out of 5

Children's Programs

3 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
Ok cabin. VERY small. Thank goodness our air worked.

Ship Tip

Don't go.

3 out of 5
5 out of 5
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