Empress of the Seas Cruise Review to Caribbean - Western

Contributor Level: Purser

7+ cruises


Helpful Votes

1 out of 5

Ship not ready to sail

Sail Date: May 28, 2016

Reviewed: 1 year ago

Traveled As: Singles/Friends

Profoundly disappointed with our recent sailing on Empress of the Seas. The prior 6 weeks of sailings had been cancelled as the ship was not ready after a lengthy refurbishment, and they should have cancelled our "Maiden Voyage" as well. Long lines for everything, confusion with the crew at every turn (events on the Compass schedule that never happened and couldn't, (i.e. no Ping Pong tournament because they didn't even have a table onboard!), broken equipment (freezer in the galley, soda jets, AC in a lot of the ship, toilets that wouldn't flush in a timely fashion etc), mediocre food and lack of it (Windjammer did not operate the posted hours and dining room had VERY long lines regardless of reservations) all added up to a very disappointing cruise on a cruise line that KNOWS how to do it better. 

Cabin / Stateroom
Extremely small for a junior suite.
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Kenny James was an amazing headliner
Service and Staff
Food and Dining
Long lines and long waits for dinner. Kitchen/galley had huge issues. Wait staff was great however


Consider other options. This ship will need time to work out the kinks

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