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Empress of the Seas Cruise Review to Caribbean - Western


Contributor Level: Purser
Experience: 7+ cruises
Reviews: 0
Helpful Votes: 11

Overall Rating:

1.0 out of 5
Verified Review
5 Night Key West & Cozumel (Miami Roundtrip)
Sail Date: May 28, 2016
Ship: Empress of the Seas
Cabin Number: 9642
Traveled As: Singles/Friends
Reviewed: 1 year ago

Profoundly disappointed with our recent sailing on Empress of the Seas. The prior 6 weeks of sailings had been cancelled as the ship was not ready after a lengthy refurbishment, and they should have cancelled our "Maiden Voyage" as well. Long lines for everything, confusion with the crew at every turn (events on the Compass schedule that never happened and couldn't, (i.e. no Ping Pong tournament because they didn't even have a table onboard!), broken equipment (freezer in the galley, soda jets, AC in a lot of the ship, toilets that wouldn't flush in a timely fashion etc), mediocre food and lack of it (Windjammer did not operate the posted hours and dining room had VERY long lines regardless of reservations) all added up to a very disappointing cruise on a cruise line that KNOWS how to do it better. 

Food and Dining

1 out of 5
Long lines and long waits for dinner. Kitchen/galley had huge issues. Wait staff was great however

Onboard Activities

1 out of 5

Entertainment

5 out of 5
Kenny James was an amazing headliner

Service and Staff

3 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

3 out of 5
Extremely small for a junior suite.

Ship Tip

Consider other options. This ship will need time to work out the kinks

3 out of 5
5 out of 5
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