Empress of the Seas Cruise Review to Caribbean - Western

Contributor Level: Purser
Experience: 7+ cruises
Reviews: 0
Helpful Votes: 15

Overall Rating:

1 out of 5
Verified Review
5 Night Key West & Cozumel (Miami Roundtrip)
Sail Date: May 28, 2016
Ship: Empress of the Seas
Cabin Number: 9668
Traveled As: Couple
Reviewed: 1 year ago

My girlfriend and I have sailed 17 different times, respectively on various lines. By far this is the worst experience either of us had.

-Food was awful, gave both of us intestinal complications

-Long lines at the bars

-Poorly make concoctions (can't even call them "drinks")

-Toilet didn't flush and overflowed daily

-Our cabin window was beyond filthy

-Room was very dusty

-AC in room didn't work, slept hot

-Room service had the same few items daily and took an hour to deliver

-Buffet was reminiscent of school cafeteria food

-Casino felt like the heater was on the entire cruise

-No amenities/ activities aside from a rock wall on days at sea

-Dining room staff didn't understand English, we had to point at our selections

-Ship is dated, with new carpet not much of a remodel

-Our safe wouldn't open on a day we needed our passports

-Not enough deck chairs by the pool


We made a list while on board, it was such a horrible experience we truly considered getting off at our first destination (Grand Cayman) and just booking a hotel and flying home from there. This may come off as snobby, but after both of us sailing with Royal numerous times, this is absolutely SUB-PAR for Royal and every other line I've been on. I will be emailing a complaint letter to Royal Caribbean Corporate this week. I'd suggest booking with Carnival instead of this ship, zero question, and I'm not a big fan of Carnival. Good luck if you decide to roll the dice on this ship, we regret it.


Food and Dining

1 out of 5

Onboard Activities

1 out of 5


3 out of 5

Service and Staff

1 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

3 out of 5
Dusty, AC didnt work properly, toilet didn't flush daily (backed up sewer lines), Safe wouldn't open, ocean view window was beyond filthy.

Bed was comfortable

Ship Tip

Don't do it!

5 out of 5
5 out of 5
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