5 Night Grand Cayman & Key West

Empress of the Seas Cruise Review to Caribbean - Western

Experience: 4-6 cruises
Review: 1
Helpful Votes: 9

Overall Rating:

2 out of 5
5 Night Key West & Cozumel (Miami Roundtrip)
Sail Date: May 28, 2016
Ship: Empress of the Seas
Cabin Type: Inside
Cabin Number: 8183
Traveled As: Couple
Reviewed: 2 years ago

Show in the cruise is excellent ,  overall you have the improve the server of the cruise.Sad.

Improve the planning better before to start the cruise.

1. Baggage organization from port to  the cabin.

2. Maintenance of the room , Air condition very poor on back cabin, need to improve a soon as possible.

3. Customer Service and direct communication with the guest is needed.

4. Starlight Restaurant setup table organization and the line for eat need to be improve.

Food and Dining

5 out of 5
Sunny Ross-Excellent Service- Starlight restaurant ,recommendation for promoting him from assistant server to Server.

Onboard Activities

5 out of 5


5 out of 5

Service and Staff

5 out of 5
I Wayan Antara- Outstanding room services- Cabin #8183

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5
Without Air condition for 2 days

Ship Tip

Find another cruise to go..

5 out of 5
5 out of 5
Was this review helpful? 9

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