Empress of the Seas Cruise Review to Caribbean - Western

Contributor Level: Third Mate

4-6 cruises


Helpful Votes

2 out of 5

5 Night Grand Cayman & Key West

Sail Date: May 28, 2016

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Inside

Show in the cruise is excellent ,  overall you have the improve the server of the cruise.Sad.

Improve the planning better before to start the cruise.

1. Baggage organization from port to  the cabin.

2. Maintenance of the room , Air condition very poor on back cabin, need to improve a soon as possible.

3. Customer Service and direct communication with the guest is needed.

4. Starlight Restaurant setup table organization and the line for eat need to be improve.

Cabin / Stateroom
Without Air condition for 2 days
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Service and Staff
I Wayan Antara- Outstanding room services- Cabin #8183
Food and Dining
Sunny Ross-Excellent Service- Starlight restaurant ,recommendation for promoting him from assistant server to Server.


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