Worst cruise line ever!

Empress of the Seas Cruise Review to Caribbean - Western

Experience: 2-3 cruises
Review: 1
Helpful Votes: 57

Overall Rating:

1 out of 5
5 Night Key West & Cozumel (Miami Roundtrip)
Sail Date: April 25, 2016
Ship: Empress of the Seas
Cabin Type: Inside
Traveled As: Singles/Friends
Reviewed: 2 years ago

Royal Caribbean cancelled our cruise literally 2 weeks before the sail date. While they refunded our money for the actual cruise, we got nothing for our plane tickets. We were told if we changed our flights and paid a change fee, we could mail in the receipts for the change fee and we would be reimbursed for the change fee. Well when your flight cost is the same amount or less than the change fee you pretty much sound like a whack job calling the airline to pay more than your flight cost to begin with to change it.  Besides we didn't have any other flight to change to so we were forced to cancel the flights and eat the cost of the flights. Royal Caribbean does not care about their customers one bit. They not only ruined a family vacation, they ended up costing us $800 in plane tickets we can't use. Worst cruise line ever! 

Food and Dining

1 out of 5

Onboard Activities

1 out of 5


1 out of 5

Children's Programs

1 out of 5

Service and Staff

1 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5

Ship Tip

This boat is a piece of junk!

5 out of 5
1 out of 5
Was this review helpful? 57

Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Other Reviews Of This Sailing

*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.

Back to Top