A wonderful cruise, but . . .

Emerald Princess Cruise Review to Caribbean - Eastern


Contributor Level: Purser
Experience: 1 cruise (first)
Review: 1
Helpful Votes: 2

Overall Rating:

4.0 out of 5
Verified Review
7 Night Eastern Caribbean (Ft. Lauderdale Roundtrip)
Sail Date: January 30, 2016
Ship: Emerald Princess
Cabin Type: Balcony
Cabin Number: B301
Traveled As: Family (older children)
Reviewed: 1 year ago

Overall the cruise was everything we expected. Great food, great ports of call, a clean ship, overall a very competent crew and staff. We had a fantastic waiter at our dining table and our cabin attendant saw to our every need. There were a couple of notable exceptions however.

 

My daughter, age 31, is mobility impaired due to a below the knee amputation. The staff was great getting her on and off the ship. However, when it came time for our excursions, there was little if any mobility assistance. At two ports of call, she was told to walk more than 3/4 of a mile to get to the excursions. There were no shuttle services (i.e. a golf cart) available at 2 of the 3 major ports. The staff inside the ship did nothing to address our accommodations requests. The staff outside was better, but they only were able to change our excursions,; they did not obtain mobility assistance.

 

A lesser concern was the inability of many of the staff to answer simple questions posed to them in English. Most of the staff were English as a second language speakers. They were generally conversant. However, I found that they often did not understand basic questions, which was particularly frustrating at the passenger assistance desk.

 

Overall, I highly recommend Princess Cruises if you do not mind some hefty bumps along the journey

Food and Dining

5 out of 5

Entertainment

3 out of 5
The karaoke selections were severely limited.

Children's Programs

3 out of 5

Service and Staff

3 out of 5
Our dining waiter was fabulous -- Enzo the magnificent. As well as our Cabin attendant Felix -- Bravo!

Ship Quality

3 out of 5
Direct access from all elevators to the dining rooms would make life easier for mobility impaired guests

Cabin / Stateroom

5 out of 5
Great room with a view!
1 out of 5
Needs some restaurants and facilities around the port
5 out of 5
Nice island. SKip the fish bottom boat.
5 out of 5
Take the tour and see a wonderful U.S. island!
3 out of 5
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