Emerald Princess Cruise Review to Caribbean - Eastern

7+ cruises


Helpful Votes

2 out of 5

Any maintenance checks onboard?

Sail Date: January 04, 2016

Reviewed: 9 months ago

Traveled As: Couple

Room Type: Balcony

We were on the Baja deck. Day one we walked into the stateroom and there was no air conditioning. Called the front desk and by that evening we did have air. Don't they check their systems?  We had no cold water, only scalding water. They came to work on it. By the end of the second day we had "lukewarm" cold water. The explanation from them was that they get the water from the ocean and that is the cold water temp. Believe me , we were in the ocean and it was much cooler than what we had on the ship. Plus other people reported cold water. The toilet consistently didnt flush. We called about that a few times. They came to " fix" it to no avail. The problem is that I read reviews about the ship from people cruising 2 weeks earlier and the same problems were being reported!  Customer service workers often did not have answers or were wrong. Princess has gone downhill in their service and level of food.  What a shame!

Cabin / Stateroom
Problems with air conditioning, water and toilet. Was not cleaned thoroughly from previous person.
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Service and Staff
Food and Dining

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