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Emerald Princess Cruise Review to Caribbean - Eastern

Experience: 7+ cruises
Reviews: 0
Helpful Votes: 4

Overall Rating:

2 out of 5
Verified Review
10 Night Eastern Caribbean Voyager (Ft. Lauderdale Roundtrip)
Sail Date: January 04, 2016
Ship: Emerald Princess
Cabin Type: Balcony
Cabin Number: B339
Traveled As: Couple
Reviewed: 2 years ago

We were on the Baja deck. Day one we walked into the stateroom and there was no air conditioning. Called the front desk and by that evening we did have air. Don't they check their systems?  We had no cold water, only scalding water. They came to work on it. By the end of the second day we had "lukewarm" cold water. The explanation from them was that they get the water from the ocean and that is the cold water temp. Believe me , we were in the ocean and it was much cooler than what we had on the ship. Plus other people reported cold water. The toilet consistently didnt flush. We called about that a few times. They came to " fix" it to no avail. The problem is that I read reviews about the ship from people cruising 2 weeks earlier and the same problems were being reported!  Customer service workers often did not have answers or were wrong. Princess has gone downhill in their service and level of food.  What a shame!

Food and Dining

1 out of 5

Onboard Activities

1 out of 5


3 out of 5

Service and Staff

1 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5
Problems with air conditioning, water and toilet. Was not cleaned thoroughly from previous person.
3 out of 5
1 out of 5
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