Emerald Princess Cruise Review to Europe - Northern Europe

Contributor Level: Purser

1 cruise (first)


Helpful Vote

3 out of 5

The itinerary and ports were...

Sail Date: April 27, 2011

Reviewed: 5 years ago

Traveled As: Large Group

Room Type: Oceanview

The itinerary and ports were terrific but we had problems on board the Emerald. I have 204 days with Princess and have never encountered so many difficulties on one of their ships before, in fact we sailed on the Emerald last May and had a fabulous Caribbean cruise. We had overbilling problems and the Shorex desk personnel were rude and unhelpful. The lines were incredibly long, but promptly at 6:00 PM, they closed up and told people waiting to return next day...this happened over and over!!
On the plus side, the staff were, as always, fabulous. Incredibly cabin steward and waiters, and the Cruise Director and his staff were really terrific. Best Trivia games we have had in a long time. the entertainment was the same as always on Princess with a couple of nice guest surprises. One thing about sailing so often with the same line...we have seen all the shows over and over!!Would we sail on the Emerald Princess again? Only if there is a different captain! However we are setting out on the Crown Princess in August for a 39 day trip and will be back on the small ship, the Pacific Princess, in November, out of Rome. We still love Princess cruise lines and the perks that come with being elite passengers!

Recommends Emerald Princess? No.

Cabin / Stateroom
Clean and comfy, great steward
Food and Dining
Formal nights, allowed people in dining room in jeans when we dress up with formal clothes
Nothing wonderful and the theaters on Princess ships are too small, so there are no seats if you don't arrive at least 30-40 minutes eaerly
Children's Programs
No idea, we are seniors
Service and Staff
Overbilling and trouble getting it fixed
Onboard Activities
We use the "coffee shop" and love it
Destinations and Excursions
Incredible, specially St. Petersburg

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