Total Disappointment on a 10 Day Cruise

Emerald Princess Cruise Review to Caribbean - Eastern


Contributor Level: Deck Hand
Experience: 7+ cruises
Review: 1
Helpful Votes: 2

Overall Rating:

2.0 out of 5
Verified Review
10 Night Eastern Caribbean (Ft. Lauderdale Roundtrip)
Sail Date: October 29, 2011
Ship: Emerald Princess
Cabin Type: Balcony
Traveled As: Couple
Reviewed: 6 years ago
Passenger Service - non-existant, post Customer service - rude, abrupt and also non-existant. Ltr submitted to the President & CEO of Princess Cruise Lines following cruise.

Food and Dining

3 out of 5
Most meals were wonderful. The service was superb. The fish entrees on the ship were no better than cat food.

Entertainment

3 out of 5
Average........with the exception of the BEATLE MANIACS, were EXCELLENT.

Service and Staff

3 out of 5
The cabin steward , the table attendants and the matre' d were superb. However our problems with the Passenger Service Officer and Desk personnel went unanswered for 10 days.

Ship Quality

1 out of 5
Non smoking rooms do not exist on Princess. There is a lack of on board deck chairs on Deck 7.

Cabin / Stateroom

3 out of 5
The ship steward provided wonderful service. The mattress in the stateroom was substandard, hard, lumpy and was not up to most other cruise lines.
5 out of 5
5 out of 5

Pros: Great service from cabin and dining personnel

Cons: Total lack of support from on-board passenger service regarding adjoining cabin cigar smoke for the entire 10 day cruise

Recommends Emerald Princess? No.

Was this review helpful? 2

Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Other Reviews Of This Sailing





*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.

Back to Top