Total Disappointment on a 10 Day Cruise

Emerald Princess Cruise Review to Caribbean - Eastern

Experience: 7+ cruises
Review: 1
Helpful Votes: 2

Overall Rating:

2 out of 5
Verified Review
10 Night Eastern Caribbean (Ft. Lauderdale Roundtrip)
Sail Date: October 29, 2011
Ship: Emerald Princess
Cabin Type: Balcony
Traveled As: Couple
Reviewed: 6 years ago

Passenger Service - non-existant, post Customer service - rude, abrupt and also non-existant. Ltr submitted to the President & CEO of Princess Cruise Lines following cruise.

Food and Dining

3 out of 5
Most meals were wonderful. The service was superb. The fish entrees on the ship were no better than cat food.


3 out of 5
Average........with the exception of the BEATLE MANIACS, were EXCELLENT.

Service and Staff

3 out of 5
The cabin steward , the table attendants and the matre' d were superb. However our problems with the Passenger Service Officer and Desk personnel went unanswered for 10 days.

Ship Quality

1 out of 5
Non smoking rooms do not exist on Princess. There is a lack of on board deck chairs on Deck 7.

Cabin / Stateroom

3 out of 5
The ship steward provided wonderful service. The mattress in the stateroom was substandard, hard, lumpy and was not up to most other cruise lines.
5 out of 5
5 out of 5

Pros: Great service from cabin and dining personnel

Cons: Total lack of support from on-board passenger service regarding adjoining cabin cigar smoke for the entire 10 day cruise

Recommends Emerald Princess? No.

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