Poorly Managed Ship

Emerald Princess Cruise Review to Europe - Northern Europe

Experience: 1 cruise (first)
Review: 1
Helpful Vote: 1

Overall Rating:

2 out of 5
Sail Date: June 01, 2009
Ship: Emerald Princess
Cabin Type: Balcony
Traveled As: Couple
Reviewed: 8 years ago

This ship is poorly managed: (1) long waits at the passenger service desk which, apparently, contributed to frequent inability to get them on the phone; (2) haughty attitude of one headwaiter; (3) seemingly hordes of employees attending the buffet but located everywhere except where they were needed; (4) incorrect directions of where on the ship to go when beginning some tours--on several tours we were told to meet in the Princess Theater but that was the assembly place after first going to another location (a passenger service employee told me the wrong instructions did not need to be changed because the meeting place was "self-evident"); (5) the length of time it took to leave and reboard the ship was unacceptably long.

The food was mediocre and inconsistent. Some dishes, especially desserts and breakfast foods, were good but others were fair or even poor. The musical reviews seemed to be amplified at more decibels than a jet engine.

The room steward performed his duties admirably, rising way above the performance level of other staff members.

In summary, on a ship where the ratio of passengers to staff was 3 to 1, the actual experience was more like 300 to 1.

Pros: Port itinerary--Baltic Sea cruise

Cons: Inefficient passenger service desk and poor performance of buffet service staff

Recommends Emerald Princess? No.

Was this review helpful? 1

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