An Average Cruise.
Emerald Princess Cruise Review to Caribbean - Eastern
Ship: Emerald Princess
Cabin Type: Inside
Traveled As: Family (young children)
Reviewed: 8 years ago
Review SummaryThe customer service was atrocious. The staff did not care. We had to wait for hours to be seated for dinner when half of the dining room was empty. At lunches and breakfast you had to beg for a glass of lemonade or get it yourself. We saw elderly people struggling with their plates and the staff paid no attention. The entertainment does not come close to that we have enjoyed on other cruises. The children's program was 'play PS2'. The food arrangements were way below expectations.
Food and Dining
Service and Staff
Cabin / Stateroom
Pros: A very clean ship.
Cons: Restaurant service, entertainment, children programs, over all customer service.