An Average Cruise.

Emerald Princess Cruise Review to Caribbean - Eastern


Contributor Level: Deck Hand
Experience: 4-6 cruises
Review: 1
Helpful Votes: 6

Overall Rating:

2.0 out of 5
Sail Date: March 01, 2010
Ship: Emerald Princess
Cabin Type: Inside
Traveled As: Family (young children)
Reviewed: 7 years ago
The customer service was atrocious. The staff did not care. We had to wait for hours to be seated for dinner when half of the dining room was empty. At lunches and breakfast you had to beg for a glass of lemonade or get it yourself. We saw elderly people struggling with their plates and the staff paid no attention. The entertainment does not come close to that we have enjoyed on other cruises. The children's program was 'play PS2'. The food arrangements were way below expectations.

Food and Dining

1 out of 5
The worst food and service we ever had on a cruise.

Entertainment

1 out of 5
Way below expectation. The Princess managers need to take a cruise on Royal Carribean to see real entertainment.

Children's Programs

1 out of 5

Service and Staff

1 out of 5
We felt as if we inconvenienced the staff just by being there.

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
Our cabin steward kept the room very clean. He was the only one who deserved any tip.

Pros: A very clean ship.

Cons: Restaurant service, entertainment, children programs, over all customer service.

Recommends Emerald Princess? No.

Was this review helpful? 6

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