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259 Diamond Princess Reviews

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1.0

Minor error becomes major issue by StevensLG

Sail date: / Traveled as: Large Group
Ship: Diamond Princess / Destination: South Pacific - Australia

One trip & one issue changes our view of Princess.  We have been on several Princess trips and are members of the Captains Club.  Now we intend to vote with our pocket book and not use Princess or any of the Carnival lines.

In short an issue arose (with out credit card number) and the Diamond Princess staff failed to properly notify us, and then tried to make excuses and cover up the issue.  Finally a Supervisor called, admitted the problems was theirs, and wanted to end it by saying we are sorry.

My wife & I felt this was far to easy a way out for the service blunders that had occurred.  Princess wanted us to make an offer as to what it would take to  satisfy us.  My reply was that ball was in Princess court and we were not out to exploit the situation. 

From that point on we did not hear from Princess except to fill out their automated on-line review.

Sorry to say that one of the other non Carnival lines will now be used. 

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1.0

Princess NEVER AGAIN by luizbaldan

Sail date: / Traveled as: Couple
Ship: Diamond Princess / Destination: Other (Asia/Africa/Middle East)

Cabin size was good, but crew...

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Was this review helpful? 3
3.0

A Fantastic cruise! by GailD5

Sail date: / Traveled as: Family (older children)
Ship: Diamond Princess / Destination: Other (Asia/Africa/Middle East)

Beautiful ship

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Diamond Princess Australia and New Zealand by miamiman

Sail date: / Traveled as: Family (older children)
Ship: Diamond Princess / Destination: South Pacific - Australia

Food was fairly basic. Red meat wasn't the best I have eaten. Service was great, ship is great. Great wine list. I had tried to obtain wine list before trip to no avail so I purchased 16 bottles of wine in Sydney and paid Princess $15 corkage per bottle. After arriving on ship and seeing the wine list I realized i would have been very happy with the selections and price.

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Was this review helpful? 21

Discouraging by OPORT

Sail date: / Traveled as: Singles/Friends
Ship: Diamond Princess / Destination: Alaska - Gulf of Alaska

Yes, the cruise on the Diamond was very good. Service and courtesy of the staff was excellent. Food was very good, Quality of the Lamb was suspect. Overall very good. The "BIG RUB" was the disembarkation of the Ship to Airport to meet time restraint you set up?? Disembarkation was supposed to be at 8:00am. Actually leaving time was 8:22am. The Bus left pier at 9:03 am. Arrived Airport 9:40 am. WestJet take off time 10:15, cut off time was 9:15 to check in for flight. Of course I did not make it in a timely manner!.. The Ship did call me in advance and warn me to be on time for disembarkation. I was there at 7:40 and no one was there at my silver 1 meeting place. Other passengers were departing early but we had to wait for our Silver 1 call? Princess personnel assured me that I would make my connection. I went to the passenger desk ahead of time to check on my time line and they said I would make it. I had a direct flight back home. I arrived home 12 hours later after taking two extra flights. Princess made these reservatins and should have known that we could not have made these connections? I was not the only passengers that missed their connections? Other problems were created due to your lack of experience. You always praise the "Experience on Princess" Bull crap, I am not a happy cruiser. I don't think I will be using Princess for my future cruise? Dissatisfied customer. Oscar Portillo

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5.0

Alaska CruiseTour - I am hooked for life by allenlidar

Sail date: / Traveled as: Singles/Friends
Ship: Diamond Princess / Destination: Alaska - Gulf of Alaska

Alaska is a must do. Apparently people talk about it all the time. Only way to truly see it is on a cruisetour. This multi-transport-mode method is all-encompassing and satisfies the deepest wanderlust. Do it. There is no try.

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3.0

Disappointing Cruise by captrog

Sail date: / Traveled as: Couple
Ship: Diamond Princess / Destination: Alaska - Inside Passage

A Beautiful Ship..Great itinerary....Most Restaurants with same menu....Average entertainment....

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3.0

A once-in-a-lifetome experience by llfisher

Sail date: / Traveled as: Family (older children)
Ship: Diamond Princess / Destination: Alaska - Inside Passage

Our family of five had an amazing experience on our Alaskan cruise. The ship was beautiful and immaculate. The staff were hard-working, polite and extremely friendly. The food was delicious.

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3.0

A Fair to Good Cruise, some rough spots by avizonispv

Sail date: / Traveled as: Family (young children)
Ship: Diamond Princess / Destination: Alaska

A fair to good cruise with superb food and food service. The rough spots were generally with Passenger Services (Front Desk) lack of knowledge and long lines trying to access them. Also the cabins (mini suites) had broken sofa beds (in 3 of the 4 that we had) which were not repaired or replaced during the whole voyage despite daily requiests

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Weather was good, but that's all... by cruisinginalask

Sail date: / Traveled as: Family (young children)
Ship: Diamond Princess / Destination: Alaska - Gulf of Alaska

My main issue with this cruise was the service. I am quite unimpressed with Princess's decision to hire crew from eastern Europe and Asia, particularly since their English language skills were not up to par. I'm not blaming the individual crew members for anything - they did the best they could. However, the people doing the hiring should pick more wisely. 1. Most of the wait staff were east Asians with poor communication skills. When the staff doesn't understand what "on-the-rocks" means while taking a drink order, there is clearly a problem! 2. We were traveling with a handicapped person, and we were given tables with steps to get to them even though they knew we had someone in a wheelchair. 3. In general, the service was mediocre - not what we expected after cruising with Royal Caribbean... 4. One of our stops (Juneau) was very short. Since we already had 3 full days on the ship itself, it would have been nice to have more time at the few stops we did make. While the landscape in Alaska is beautiful, and the glaciers are spectacular, the reality of the cruise was that there was simply not enough good staff to make this a truly memorable event.

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3.0

Was a wonderful cruise by gjsmith57ford

Sail date: / Traveled as: Couple
Ship: Diamond Princess / Destination: Alaska - Inside Passage

I guess there was nothing on the ship that we disliked. We really enjoyed this cruise. Everything was great.

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3.0

Good trip and we are happy about it by judychang

Sail date: /
Ship: Diamond Princess / Destination: Alaska

Overall we had a good trip

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1.0

Princess needs to get their act together by nat8788

Sail date: / Traveled as: Family (young children)
Ship: Diamond Princess / Destination: Alaska - Inside Passage

Were frequent cruisers and just completed our first Princess cruise in July (2013), taking the Diamond Princess from Anchorage to Vancouver. Overall, wed say, regretfully, that the 5 star-rated Diamond did not live up to its rating. There were some areas where Princess could greatly improve. To start with, check-in was very arduous. It took 45 minutes for my son and me to check in. Once on the ship the front desk service was atrociously bad. There were no kids' amenities or family activities onboard. All in all, we probably will not cruise Princess again. They offer nothing beyond the other cruise lines, and were found deficient in a number of areas we feel are very important.

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3.0

Excellent Adventure by sjengland

Sail date: / Traveled as: Family (older children)
Ship: Diamond Princess / Destination: Alaska - Inside Passage

Excellent views, cabins, food and service! Great trip!!

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Excellent by Enjoycruising59

Sail date: / Traveled as: Couple
Ship: Diamond Princess / Destination: South Pacific - Australia

Enjoyed the cruise - good service all round. Pleasant and helpful crew members Cabin service - Reynaldo - was excellent in getting our room cleaned and always very pleasant and knowledgeable. The waiters gave good service

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3.0

Beautiful experience by demetracollins

Sail date: / Traveled as: Family (older children)
Ship: Diamond Princess / Destination: South Pacific - Australia

very positive impression, would recommend and would travel on it again.

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Was this review helpful? 4
2.0

What a joke this is, by bnbathome

Sail date: / Traveled as: Couple
Ship: Diamond Princess / Destination: Other (Asia/Africa/Middle East)

I will send a letter- not doing this again.

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Was this review helpful? 2

A nice cruise by DwightF

Sail date: / Traveled as:
Ship: Diamond Princess / Destination: South Pacific

The ship is going in for dry dock renovations in a few months, and you can see signs of wear and necessary upgrades. Overall the trip was good and the service and staff were very good. If you are not a frequent cruiser, you are in a different class of patrons. Also the shore excursions were not of consistent quality. Some were great, others were an expensive ride around the block! There is no way to know, but we elected to do our own homework and do most cities on our own.

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Was this review helpful? 9

had a great time by ErnieKlassen

Sail date: / Traveled as: Couple
Ship: Diamond Princess / Destination: Alaska - Inside Passage

First trip on the Princess Cruise Line and we were very impressed. Nice ship great food and service

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Was this review helpful? 9

diamond princess is a great ship by JimR11

Sail date: / Traveled as: Couple
Ship: Diamond Princess / Destination: Alaska

ship is clean and well run.buffet stewards were great about making people sanitize their hand every time, to keep everyone healthy. hot plates in buffet to eat on were much appreciated to keep your food hot. all the food served was of very good quality-did not have 1 questionable item.gym was good. spa personnel were more cordial than usual.

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Was this review helpful? 6

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