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259 Diamond Princess Reviews

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4.6

2019 Japan Fall Foliage Cruise by fsw92677

Sail date: / Traveled as: Couple
Ship: Diamond Princess

Diamond Princess is a unique experience with passengers from all over the world. This is our third cruise on the Diamond Princess and we love experiencing Japan on this ship. She’s a class lady, well maintained for her age, and the itineraries are excellent. The food and service is very good. The Japanese aspects like Kai Sushi and Izumi Spa makes it very interesting feel!

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4 Comments
4.9

5 Days Korea/Japan Getaway by JoJoLoo

Sail date: / Traveled as: Family (older children)
Ship: Diamond Princess

This cruise is very relaxing. Even the Excursions were made with elders in mind.

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4.7

Amazing Japan Cruise by fsw92677

Sail date: / Traveled as: Couple
Ship: Diamond Princess / Destination: Other (Asia/Africa/Middle East)

I loved the ports we went to and at almost every port the people came out to give us a warm send off. This was the ships first time in a couple ports and they seemed to go out of their way to make us feel welcome! In Iwakuni they even had fireworks as we left. In Toba we were anchored off shore and when left, the town people came out in a ferry and played music and waved as we left and two Japanese coast guard ships shot water into the air. It was amazing!

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4.8

Great cruise around japan by Juner123

Sail date: / Traveled as: Couple
Ship: Diamond Princess / Destination: Other (Asia/Africa/Middle East)

Loved the whole cruise.It was a bit last minute as it was a really good price. Apart from Busan and Nagasaki we had not been to these ports before I was a bit concerned after we booked finding out it was japan summer holidays,but really did not find anything that was crowded Even on board ship there was hardly ever more than a dozen people on the promenade deck always loads of chairs.overall an exellent cruise.The Japanese people were very helpful and gracious The only down side was it was hot and humid walking around.

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4.4

Christmas & New Year Cruise by RossCumming

Sail date: / Traveled as: Couple
Ship: Diamond Princess

The cruise met all our expectations. Diamond Princess could do with a little make-over but it is more than comfortable and an enjoyable place to spend a couple of weeks. The itinerary lived up to the billing so no nasty unexpected surprises. Do your homework on ports before going and know what you want to do in each port. Book to avoid disappointment.

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5.0

Fabulous first cruise experience by neonbubble

Sail date: / Traveled as: Couple
Ship: Diamond Princess / Destination: Other (Asia/Africa/Middle East)

This was our first cruise - indeed, our first holiday outside the country together - and was for our honeymoon, chosen for the itinerary, not the ship or company of which we had no prior knowledge. We'd booked the cheapest cabin (an inside), figuring we wouldn't spend much time in there (which turned out be true) but everything far exceeded our expectations. We were by some way the youngest on board and soon discovered that nearly the entire ship was deserted of other passengers by the middle of the evening; this left us to wander around from bar to bar, checking out venues, having the run of the ship and exceptional service from the staff who would sometimes almost fight one another to serve us first. The Wake Bar was a great little discovery but we spent most of our time up in Skywalkers where the DJ would play anything we wanted as there was almost never anyone else around. The feeling of being the centre of attention especially at night was great but it carried through fabulously into the days as well as we'd often wander into a lounge, catch the eye of a waiter, and have our usual drinks brought over without any further interaction needed nor any need to present a cruise card because we were obviously so memorable. Ship's decor was great, service excellent, excursions fantastic; nothing could be faulted.

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4.9

Fantastic cruise to Japan by MN3G2R

Sail date: / Traveled as: Large Group
Ship: Diamond Princess / Destination: Asia & Indian Ocean

I thoroughly enjoyed every aspect of the cruise especially the many sea days.

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4.9

Fantastic cruise Circle of Japan by rhondie

Sail date: / Traveled as: Large Group
Ship: Diamond Princess / Destination: Asia & Indian Ocean

Excellent cruise, ship fantastic, ports of call interesting. Don’t think I can really fault anything regarding this cruise! Japanese Entertainment crew very amusing and interesting to talk to. Great choice of food at all venues. Weather wasn’t kind Typhoon LAN was around so very cloudy if not raining and the captain made the decision to bypass Toyama and head straight to Busan. Great decision, worked well and allowed us more time in Busan plus left the wind and high seas behind!,

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4.9

Wonderful trip!!! Would go again by Devofam

Sail date: / Traveled as: Family (young children)
Ship: Diamond Princess / Destination: South Pacific - Australia

I enjoyed this ship - it was large but not hard to get around. Better than some of the smaller ones which can feel a little too small - you run out of things to discover. We rarely eat at buffet - prefer a la carte dining. Shows were really good! Loved Tassie!!! Overall a very enjoyable cruise!

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4.4

Great Family Vacation by BritInCharlesto

Sail date: / Traveled as: Family (older children)
Ship: Diamond Princess / Destination: Other (Asia/Africa/Middle East)

All together very good experience. Would recommend this ship and itinerary.

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4.2

My favorite cruise and cruiseline. by ICTJefe

Sail date: / Traveled as: Couple
Ship: Diamond Princess

We really enjoyed this cruise. The atmosphere was much calmer than our Carnival cruises.

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3.7

12 day cruise kobe to Yokohama via Taiwan and South Korea ports by stunz1954

Sail date: / Traveled as: Singles/Friends
Ship: Diamond Princess / Destination: Other (Asia/Africa/Middle East)

The staff were great. As an elite passenger i was shocked to find that Princess has introduce a class system "club class" . We were allowed to eat dinner in the resturant but not breakfast. Once i explained i don't believe in the class system as everyone should be treated the same. After i expressed this, they sorted this out by moving us to the pacific moon and the staff made us feel like family. Thanks for sorting this out and it made us very happy. If there is a club class dining room, they need to keep it just for this class and not mix others. To be fair, this is my point of view only, Others maybe happy with it

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4.6

Best trip by deconz

Sail date: / Traveled as: Couple
Ship: Diamond Princess / Destination: South Pacific - Australia

Best cruise so far great staff very helpful AAA+

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Excellent Dining and Housekeeping Service, Lousy Website Reservation & Customer Service by blau1948

Sail date: / Traveled as: Couple
Ship: Diamond Princess / Destination: Other (Asia/Africa/Middle East)

The itinerary, excursions and all services provided on board Diamond Princess was excellent but the on-line reservation of Internet time did not register by Diamond Princess to honor the 60 minute bonus that was supposed to come with the reservation.  When Kia, Supervisor of Customer Service was contacted.  He understood the problem after reviewing a copy of my reservation of thee 400 minutes that is supposed to come with 60 minutes bonus.  On the bottom of that page which I printed a copy to show Kia, there were no "SUBMIT" buttom for the customer to make the payment.  This is the same as the excursions as customers could choose to pay at the time of making the reservation or when the customer goes on board Diamond Princess.  There was no way to prepay even if I wanted to which is the fault of Diamond Princess' website.  I thought the first time I go on the Internet on the Diamond Princess, I would find that I have the 60 minute bonus.  However, I did not know how to locate that, so I went ahead and paid for the 400 minutes.  I then went to the Internet Cafe Supervisor and then to Kia, the Supervisor of Customer Service on the Diamond Princess who contacted Princess headquarters.  All three of them came back with the same response, "we found no record that the customer pre-paid for the Internet"  I already knew that fact before I even went to the Internet Cafe Supervisor. Kia and the Headquarters.  It was Princess Cruise Company's responsibility to fix their website so that the customer knew to pre-pay which is not consistent with the way Princess handles their excursion.  This confuses customers when inconsistent methods of payment is established by Princess.  After the cruise, we met another couple from San Diego who had similar problem with pre-ordering 4 cases of bottled water which was never registered or delivered to the stateroom until they straightened it out with the Princess Cuises.  

      My position is that Princess owes me credit of 60 minutes x 49 cents = U.S.$294.00.  Since Diamond Princess refused to authenticate my pre-order, I had to purchase another 400 minutes and left about U.S. $10 worth of minutes not used at the end of the cruise.  I am looking for an amicable resolution of this matter.  I was more than willing to pre-pay the 400 minutes plus 60 minutes bonus, but Princess website did not provide any avenue for me to make that payment.  Why would I prepaid tens and thousands of dollars and not willing to prepay the approximately $190 for the 400 minutes in order to get 60 minutes credit.  Does that sound logically to any of you at Princess?  Princess Cruises need to review their website and correct the problems it poses for all you past and future customers.  I am waiting for Princess to resolve this issue with me.  

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2.8

The Cruise of disappointment and shattered dreams… but at least the boat didn’t sink by Wyrm

Sail date: / Traveled as: Couple
Ship: Diamond Princess / Destination: Australasia

This was a very unorganized and disappointing experience, you would think this was the first time they put together a cruise and not an established name in cruising.

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4.6

Great Japan cruise by Gayell

Sail date: / Traveled as: Couple
Ship: Diamond Princess / Destination: Other (Asia/Africa/Middle East)

This cruise is well worth doing & Diamond Princess will not disappoint

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3.7

Better than flying to Auckland by crashbang

Sail date: / Traveled as: Couple
Ship: Diamond Princess

Great cruise with good staff. Good layout of ship. Some stuck up passengers. Ship could do with some areas repainted. Internal pool area was used daily. Staff was very helpful.

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7 Comments

Diamond Princess 19 Night Australia & Asia by lockwrite

Sail date: / Traveled as: Couple
Ship: Diamond Princess / Destination: Other (Asia/Africa/Middle East)

Fabulous cruise!!  To begin with, the Diamond Princess is a beautiful ship.  This is our 6th cruise with Princess and I rate this ship up there as one of the best.  The only thing I missed was the full service International Cafe.  As far as the itinerary goes, it gave us a wonderful exposure to Australia (west coast) and a good sampling of Asia.  I think I would prefer to have skipped Bali and added more time in Thailand a/or Vietnam where we could have experienced some beaches.  All in all, we thoroughly enjoyed the cruise.

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4.7

Great cruising with Princess again by gfun

Sail date: / Traveled as: Couple
Ship: Diamond Princess / Destination: Other (Asia/Africa/Middle East)

We love cruising with Princess and this cruise certainly felt like 'home'! Any cruise around Japan is fantastic but this time the other ports gave us other experiences. All crew and staff were amazing on the ship- any issues were solved without a problem. Food was fantastic and there was plenty to do on board if you chose to join in.

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4.2

Asia cruise in 2 weeks traveling in Singapore, Vietnam, Hong Kong, Taipei, Japan. by adi0137

Sail date: / Traveled as: Large Group
Ship: Diamond Princess / Destination: Other (Asia/Africa/Middle East)

2 weeks of cruising thru Singapore, Vietnam, Hong Kong, Taipei, Japan

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