Dawn Princess Cruise Review to Mexico

Contributor Level: Deck Hand

Experience
4-6 cruises

Review
1

Helpful Votes
0

1 out of 5

Never Again!!

Sail Date: December 01, 2006

Reviewed: 9 years ago

Traveled As: Family (older children)

Room Type: Balcony

My husband and I had long anticipated celebrating our 25th anniversary. We planned on taking family along (booking separate staterooms for them of course) and renewing our vows aboard ship. We love to cruise and have cruised 6 or 7 times. The trip leaving San Francisco to Mexico on 12/12/06 for 11 nights was horrific! We experienced faulty plumbing that resulted in a sewage soaked stateroom. Apathetic management more intent on blaming other departments onboard that remedying the problem. Norovirus problems. Plastic (large enough to block your throat) in soup. Hair in food. The list of problems goes on and on. We will NEVER sail on Princess again. We caution anyone planning on a cruise on the Dawn to think very carefully before signing up.

Pros: The luxury of spending time with our family.

Cons: Problematic plumbing which resulted in a sewage saturated stateroom. The pursers desk was more interested in blaming other departments onboard than resolving the problem. Hair and plastic in our food. Flowers had been ordered and paid for by our friends at home...they were never delivered.

Recommends Dawn Princess? No.

Ship Quality
The Dawn is a small ship (by large ship standards). The common areas such as shopping are located on one very small portion of one deck. The ship really rocks in rough waters. We hit a storm returning from Cabo San Lucas. Although my entire family are experienced cruisers (and actually enjoy a bit of rocking) all of our grown kids ended up in bed taking Dramamine.
Food and Dining
The service was absolutely unacceptable the first night we arrived. Our food was practically thrown at us. We were not allowed salt and pepper shakers...instead the waiter salted our food (without even asking exactly what we wished to have salted). We were yelled at (the waiter screamed across the room "so how's your food?"). I complained to the waiter...he did not seem to care about my concerns and had the head waiter speak with me. We were assigned another waiter after that. In addition, lunchtime meal included very large balls of plaxtic in our soup. Hair on breakfast foods. I would recommend the Pizza Restaurant. The lasagna there is very good.
Cabin / Stateroom
Our steward tried very hard to help with the horrible situation of sewage in the stateroom. The carpets had to be replaced. However, within two nights the toilet was not functioning again. (We pity the poor souls who boarded after us a were assigned to that room...they surely also suffered).
Service and Staff
Our steward gets top marks from us for his continued attempts to fix stateroom problems that were way out of his control. The pursers desk were mostly interested in attempting to place blame of other members of their crew. We spent an ENORMOUS amount of time getting them to fix problems.
Entertainment
Bingo was fun. The crew that led the games were funny and entertaining. They had two comedians on board. The Puerto Rican fellow was not funny at all. Several people got up and left during his performance.


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