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5 out of 5

Crystal Is Great by dc136247

Verified Review
/ Sail Date: / Traveled As: Family (older children)

Crystal is one of the Best Cruise Lines in the World.  The wonderful people help make any trip better.  It's important to remember that asking for a little more is also just fine.

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5 out of 5

Crystal Symphony Fall 2015 Cruise by davidpetrick

Verified Review
/ Sail Date: / Traveled As: Couple

The staff, ship, entertainment, educational opportunities were wonderful, and the food and wine were outstanding.  We highly recommend this line and will be on again for future sailings.

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3 out of 5

Joi De Canada by brian488

Verified Review
/ Sail Date: / Traveled As: Family (older children)

Crystal always does a fantastic job!  The ship, crews, food were A++.  The only reason this review can't give 5 stars is due to the ports of call and therefore the excursion experiences.  We booked the cruise fairly late (only 2 months in advance) and were wait listed for all excursions.  So the selection was extremely limited.  If you've never done a cold water cruise and seen colorful, sleepy fishing towns, then this is a must do.  However, having cruised Patagonia, Alaska, and several other cold water itineraries, these ports were nothing new.  Additionally, these ports are fairly small and the cruise industry is fairly new to them (except Montreal and Quebec).  The infrastructure at these smaller ports don't allow high quality shore excursions that I expect from Crystal.  Again, if a first time cold water cruiser - don't let that stop you from going, but book your excursions early!

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1 Comment
1 out of 5

never will we cruise again on Crystal Cruises by tmbolian

Verified Review
/ Sail Date: / Traveled As: Couple

You have gotten a detailed report and not responded at all. My husband got ill on the cruise and I  was told there were no measures I could take to  protect myself. By Sunday morning as we left the boat (a 3 hour ordeal due to the marathon in town...maybe far better planning needed here!) I was ill and we both were deathly ill. We slept in the hotel room for 36 hours in Montreal too ill to know how sick we even were....tried to go to dinner (I passed out in the floor). Only  with the help of the concierge  at the hotel and wheelchairs and help at every turn did we  get out of Montreal and back home (TN) only to be admitted to the hospital (me) and my husband told to stay home due to his severe weakness, illness.We are still recovering and have had to have our grown sons come from out of state to help us due to how sick we have been, our dogs were with the pet sitter for 1 month. etc. It has been dreadful. The next time you allow and have 50 unsupervised children on a cruise along with international  nannies with no authority and parents who are totally absent...please have your ship crew step in. They were asked repeatedly and did nothing. These kids were crawling under tables, all over the floor then  grabbing food others would eat at functions like the high tea event, running up and down corridors at 2:30 am, the nannies were washing 1 shoe of these kids  at  a time in the washers (a major contaminate) with NO BLEACH IN BETWEEN WASHINGS and no bleach even available. We would NEVER have booked this cruise and spent thousands of dollars for this. This is horrendous to have paying customers be out thousands to put up with this and pay thousands more to be so ill. Horns blowing in the formal dining area literally at 10:30 at night by these kids (the staff told me it was Mexican Independence Day as if it made it ok!). The kids were in bars with patrons in them playing on floors, etc. (are kids even allowed in bars? To my knowledge they are not). They were throwing balloons from the bistro area down to the floor below and running at a high rate of speed to get the balloons and try to hit them back up, etc. It is a wonder a paying customer did not break a hip or worse. They were throwing balloons all across the piano bar area while the pianist tried to perform. Paying cruise passengers got up and left.

There were NO infection control procedures in place. We were only offered towels or washcloths. My husband was in the stateroom for days and quite ill. The MD diagnosed him as having a "common cold" though he is an MD and I am a nurse with many years experience and advanced degrees and corrected her she wrote this anyway but then covered herself advising consultation with an MD at every turn as soon as we got off the ship!He had anything  but a "cold". I got ill from him and by the time I was admitted to the hospital ASAP upon return home. I had a temp of 103 and was totally dehydrated. This entire situation is more than appalling. I am told that even Carnival cruises has definitive quarantine and cleaning procedures. I was told "NOTHING" in answer to my question as to what quarantine procedures were available on Crystal Cruises.

We have been so very ill and this cruise was something we could not even enjoy and then got no help when help was sought and needed. This business of 50 unruly kids crawling all over floors, etc. etc. is appalling and my guess as to how the illness was transmitted. I have not even had the sniffles in 10-12 years and to have been debilitated to this extreme tells me that the virus picked up on the ship was not something my immune system had ever been exposed to and had not resistance to. Appalling situation. No follow up by the cruise line.

 

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7 Comments
4 out of 5

Outstanding food and service by Gmickers

Verified Review
/ Sail Date: / Traveled As: Couple

The boat was easy to get around and small in size, about 800 people. The food was absolutely outstanding. There was a golf pro and classes daily. The exercise space was small. The TV in the rooms are old. Internet is NOT free. Each person gets one hour a day, after that you have to pay and the connection is slow. The other  reason I have not given this cruise a 5 stars  is that this cruise had a lot of older people. I am 55 and I was young on this ship. I would like more diversity personally.

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2 Comments
5 out of 5

Great vacation by allany0919

Verified Review
/ Sail Date: / Traveled As: Large Group

This is my 2nd Baltic cruise, this time I also brought my parents. I knew what to expect, but there were few very nice changes. I liked the new décor of the hallways and other facilities. Also, the new menu gave many choices and everything was prepared  very nicely. There were few things that could be improved ( and believe me, I know how hard it is, I am also in a food business)

Breakfast on the deck was very crowded, sometimes we couldn't get a table to sit together(4 people). The menu in Italian restaurant was the same as I remembered.

The excursion to Berlin was organized poorly. I've selected the new, most expensive one and that didn't go well. I did complain and received a refund for half, but I think you should know.

Everything else was very nice and your staff is excellent!

 

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Was this review helpful? 7
5 out of 5

We are now two for two by stevekraham

Verified Review
/ Sail Date: / Traveled As: Couple

we just completed another magnificent Crystal Cruise. The consistently high quality of every aspect of the trip is amazing and the friendly, efficient service of the entire staff makes traveling on Crystal a wonderful experience.

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1 Comment
5 out of 5

Crystal Symphony Cruise in Northern Europe by stevenmyerson

Verified Review
/ Sail Date: / Traveled As: Couple

Full ship but with only 950 people it doesn't feel crowded.  Great entertainment and food and beverages, all inclusive.  Mark Ferris in the piano bar was terrific.  Shore tours are very good.  Lots of families so something for everybody.  Definitely recommend Crystal.  Hard to accept less after cruising Crystal.

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1 Comment
5 out of 5

Great birthday cruise. by eddie2211

Verified Review
/ Sail Date: / Traveled As: Couple

This was an unbelievable cruise. The ports we visted were fantastic and the food was great. We booked our next one before we left the ship. It is not a good option for kids though.

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3 Comments
5 out of 5

First Trip to Asia by reesjpgr

Verified Review
/ Sail Date: / Traveled As: Couple

Ship was as expected a wonderful experience. Food,Service Staff all excellent.

Ports were interesting. Would definitely recommend.

This was our third Crystal Cruise, and my 71st Cruise.

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Was this review helpful? 9
4 out of 5

First time Cruise experiance by AshrafGohar

Verified Review
/ Sail Date: / Traveled As: Couple

ME AND MY WIFE HAD GREAT TIME AND ENJOYED THE WHOLE CRUISE. FOOD AND DRINKS ARE EXCELLENT,SERVICE IN GENERAL IS VERY GOOD. PERSONEL ATTITUDE IS GREAT.HYGINE IS GOOD. TV CHANELS RECEPTION IS POOR.

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1 Comment
5 out of 5

Crystal excels in food and service. by KellyS1

Verified Review
/ Sail Date: / Traveled As: Couple

The ship is first class with all the upgrades that have been done. It looks new pretty much all over. The ship was incredibly smooth and stable even though we had a few hours of 15-20 foot seas that I've seen really rock ships twice or three times her size. The entertainment is very good and seems so much more intimate than on larger ships.

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Was this review helpful? 57
1 Comment
5 out of 5

A wonderful cruise by MarianneDooley

Verified Review
/ Sail Date: / Traveled As: Couple

Great Cruise, interesting ports. Everything was as great.

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1 Comment
5 out of 5

Perfect in every way by Helen

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

Fabulous. Staff was super courteous and helpful, ship was beautiful and spotless, food was fantastic

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1 Comment
5 out of 5

An outstanding cruise in all respects by NormanC

Verified Review
/ Sail Date: / Traveled As: Couple

The best cruise ever. Service was spectacular, all requests were anticipated, or if not, met promptly

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1 Comment
5 out of 5

a great cruise experience by HowardD33110186

Verified Review
/ Sail Date: / Traveled As:

Everything about the ship was top of the line. The ship did vibrate when traveling at hight speed.

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5 out of 5

MEXICO COAST by John21

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

EXCELLENT TRIP I WOULD RECOMMENED THE TRIP TO ANTONE.

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4 out of 5

Crystal Cruise Symphony by DrJ1

Verified Review
/ Sail Date: / Traveled As: Couple

One of the best cruises I have taken....my 31st

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5 out of 5

A wonderful cruise by DavidD7

Verified Review
/ Sail Date: / Traveled As: Couple

Good weather, food and entertainment

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5 out of 5

superior experience by BertH1

Verified Review
/ Sail Date: / Traveled As: Couple

best food, service, stateroom, and smoothness

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1 Comment