Crown Princess Cruise Review to Canada, New England, New York

Deck Hand

Experience
7+ cruises

Review
1

Helpful Votes
14

2 out of 5

Disappointed

Sail Date: September 01, 2007

Reviewed: 9 years ago

Traveled As: Couple

Room Type: Inside

We just returned from a Crown Princess cruise. (Sept. 15-22, 2007). The ship was beautiful - one of the prettiest we've cruised on. However, the staff left a lot to be desired. We tried the "open seating" arrangement for the first time, and would not recommend it. Everyone we sat with was disappointed with it. You have different servers every evening and they don't get to know you. Everyone seemed really stressed out. It wasn't until the 6th night that a server finally smiled at us. They never asked us what we wanted to drink with dinner, except for purchasing wine. We like ice tea and had to ask for it every night. We were never asked if we enjoyed the food. The food was adequate, but not like we've experienced on other cruise lines. There are 2 restaurants onboard that you can pay extra for and receive multi course meals, but we felt we had already paid for food and didn't wish to pay any more. Most of the people we talked with felt the cruise lines were going to this set up to make you pay more for better food and had lowered the quality of the food served elsewhere. I think this is a trend that we will be seeing more of in the future to help them make more money.

This was a maiden voyage and Princess really messed up at the first port - Newport, RI. They had to tender 3,100 people to shore and took so long, our excursion was canceled. We finally made it to shore around 11:00 and were told we were leaving port at 2:00. We tried to get our own excursion and it took so long, all we did the entire day was stand in line! It took over 3 hours to get everyone back on board and the ship left late. Thankfully, it was a beautiful day to stand in line, but we saw nothing of Newport. St. John's, New Brunswick was a big disappointment - especially the Bay of Fundy - what a joke! Our tour took us there first and, of course, the tide wasn't coming in, so all we saw were rapids with a huge ugly factory on the other side of the river. On our return from St. Martin's, the bus driver started to go back to the Bay because the tide was coming in, but the tour guide stopped him when he was 5 minutes away and made us go back to the ship. We could have seen what the big deal with the reversing river was all about had she not made us go back to the ship. It was very disappointing - they should have timed it so we could have seen it.

The entertainment onboard was fair. There were two comedians, but not that funny. There was a juggler who was boring and a hypnotist that was fair. We were really disappointed in the entertainment. The Entertainment Director and staff were very good, however.

The last day at sea, we sat around the pool and watched movies on the big screen. We were there for several hours and only ONCE did someone come by asking if we would like a drink! We had to get up and go get our own.

Overall, I don't think we'll cruise Princess again. This is our 7th cruise, and we still think Royal Caribbean and Norweigan are the best.

Pros: Beautiful ship!

Cons: Staff

Recommends Crown Princess? Yes!

Food and Dining
Very mundane, little flavor.
Service and Staff
The room steward was very good, but the dining staff and ship staff were very unfriendly. Never smiled or talked to us.
Entertainment
Disappointed in entertainment. However, we didn't go to the big productions - only the extra entertainment.
Ship Quality
Ship is beautiful, but 19 stories - a lot of steps!!
Cabin / Stateroom
We had an inside room and it was larger than most we've had before.


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