Costa Victoria Cruise Reviews - Reviews

With costa you will need to time your free water and coffee and tea with meals pay your daily gratuities and be early on a sea day to get a sun bed europeans like to reserve for the day 🙄 no matter if the use or not and costa have no policy discouraging this, there is no waiter service around the pool deck and food can be same same.. they cater for Italian passengers first ..late night life, fixed dining time at the restaurant, mix of European nationality’s, except this and you will enjoy ..staff are great mostly Filipino or Indian as per..

Cool. Summer-winter！ Very unusual。 India and Sri Lankan require psychological training。

Beautiful cruise with nice ports and islands. de most special was santorini

It was a lovely cruise, we enjoyed it very much. This first cruise is not the last.

5D4N Singapore, Thailand and Malaysia (November 2017, Inside Premium) Before we go on to Costa Victoria, we read that most of the review are bad. But we will like to comment, overall, we enjoyed the whole Cruising. Don't expect too much for over 25 years old ship but in fact, it worth as far as the price we paid. Food is good and value for money such as variaty of choices for seafood but the Asian food taste is rather bland. On board activities were less varied but most of the staffs are nice, including the housekeeper. Everyday our room is clean and nice. Ports experience was not winning any first impression prize. They start late and people are all crowded in less than suitable condition during embarkation time in Singapore. But after that, in Phuket and Penang, everything was much better coordinated. So, overall it worth the money.

Pros: - excellent performance - loving the live cooking stations for buffet breakfast - pool side snacks include noodles and burgers. Cons: - indoor jacuzzi is closed for maintenance during most of my cruise stay - snacks in buffet place early morning is not fresh - coffee runs out a few times in buffet and not promptly replenished. - pool deck is dark and not operating beyond 7pm. - we are asked to vacate our cabins by early morning even though our ship will reach our home port around noon.

I spent my New Year in the cruise. It could have been a good vacation, just average the food, staff could be friendlier, entertainment needs improvement. However, when the bags were collected for disembarkation, it was opened and all my jewelries were gone. Poor security, according to the ship, they couldn't put surveillance cameras due to privacy issues, but I guess this gives the license for the staff to steal.

I have to say, the Costa cruise line was totally failure. I spent more than $1700+ USD for my trip (per person), and the following are the services I received. First, the cruise itself is a 18 years old ship and had many places seems broken down. I saw many "maintenance in progress" sign at spa, sauna rooms, bars, where we couldn't use for few days and even my cabin drawers were broken.

More, the first night dinner was a chaos. The company arranged that all the passengers separated into two groups for dinner ( We couldn't pick our own times and each day can only eat once, every differ than other cruise line that I had been on). And they mess up the first dinner time so badly that we had to wait for 40 mins to have our dinner. Everyone on the second round dinner list were in front of the restaurant, yelling, it was a pretty scene. Costa should have a better management plan in terms of organizing it's dinner time.

Moreover, the servers on the cruise wasn't friendly at all. I went to talk to the information desk couple times, and some of the workers had attitudes toward customers. Plus I never see the restaurant waiters smile once but messing up my food orders couple times and never pour us water until I ask for it.    On the third night, the six floor was flooded because of the heavy rain on the sea---> flooded cruise? I really don't know how save it was

....

Last but not least, the food quality was the poorest!!!!!! Some of the plates were dirty like this:

 My sister ate a ROTTEN fish one night and I got a  POISONOUS potato the following dinner---> my potato had roots that were about an inch long, I really don't think they did a good job on food quality control...... The following is not apple.... but a potato...

 The reason that I couldn't stand because the manager didn't even apologize or do anything about it! My parents and many of other passengers were complaining about lobsters the company offered was a scam, because the lobsters seem old and had very little meats in them. More, the whole ship don't offer other drinks but water except breakfast (unless you purchase them) and the water all had weird taste and smell.  HORRIBLE! 

I was really excited about the cruise trip and expecting having a good time with my family, but all I got was anger and dissatisfaction. I DO NOT recommend anyone to choose Costa cruise line if you want to have a good memories with friends and family!!! 

The ship was great, it was clean, it was very welcoming also.

During the trip the Staff Quality was pretty good, until we changed Port of Entry from Venice because of the fog (weather issues). The staff was rude, un respectful and did not anticipate the lack of transportation and logistic needed to move us around. Incredibly wrong managed situation, looks like the staff team was not prepared for this type of situation.

Not too impressed with the overall cruise. The staff were the best thing about the cruise. All the people who cleaned the rooms were very pleasant and polite . The waiters who waited on us all were were excellant and very obliging. I wasn't too impressed with the food. It seemed the buffet was always the same food for breakfast and lunch. Need to improve on your pool entertainment. Maybe because there weren't that many Americans on board I felt we were left out of the entertainment.

The ship was clean and beautiful. Some of the fabircs looked dated and some of the towels were a little ratty but in general things looked spiffy. The common areas were generously-proportioned and breezy, and I liked very much that the ship in general was not over-air-conditioned.

Nice but some problems already mentioned .

I have been on this ship twice in the past 2 years. Once for 21 days and the other for 14. My overall experience was excellent. Ample accomodations, excellent service with attention to detail. Ports of call were unique and wonderful. Ship's size is perfect. It is a refreshing change from the mega size ships which can be uncomfortable, inpersonal and busy. I also enjoy the diversity of cultures found on Costa ships.

I think the whole thing together made it a perfect cruise!!! I loved the services, the ship, shows, the servers, cleanliness of our cabin, the italian people and everyone else that was a part of this cruise!!

Ship was dirty, old, and full of rude European passengers.

Please believe me when I'm saying that you are not going to have a happy cruise.... Food: The selection is good, but the quality makes you cry!!! Awful food...and let me tell you that I'm hispanic and I eat anything!! Ports: Destinations are great, but you do not have enough time to enjoy the islands. For example, in Santorini we were literally 30'. To get to Oia which is the most beautiful part of the island, you need to take a tender, a cable rail and a 20' bus ride. The ship is at the port only for 4 hours. This situation happened at least in 4 other different ports. The only port that we have time was in Corfu which was only 6 hours.... Entertainment: OMG, do not make me start!!! It is like going to your kid's school play. Believe the reviews, do not make the same mistake I did thinking that people sometimes can be exaggerated. This is not a cruise that you are going to enjoy!!!!!

Ship is old, but clean

Old ship, but clean. Staff was fantastic! Quality and quanity of food was terrible.

We were never able to board the ship along with 50 other passengers because of a volcanic eruption in Europe that cancelled all the flights in Europe for 5 days. This was the worst airline delays that have ever happened in Europe. It was absolutely impossible to fly into Venice for 5 days. This happened to be two days before the cruise left and three days after the cruise left port. I called and emailed the day before the ship left explaining there was no possible way for us to get there. Costa did not respond until after I sent three emails spaced over two weeks. Ultimately, they kept all our money and offered no form of reimbursement or credit. Their response to the situation was "A natural occurrence such as this is out of the control of the air carrier and cruise line. Our terms and conditions, which the guest agrees to and which are listed in our brochures and our website, clearly define cancellation penalties. When booking a cruise with Costa Cruise Lines, this action defines that you agree to our terms and conditions. We hope you understand this is an extreme situation and an "Act of God," normal cancellation penalties apply. Regretfully, we are not able to provide compensation for this cancellation" The frustrating thing is that there was absolutely no way to get to Venice for the cruise. Airlines and Hotels recognized the unique circumstance and adapted their policies by offering refunds and other forms of reimbursements. Costa simply said tough luck and kept everything for absolutely no service rendered. If you book with Costa be aware they are only focused on revenue and not the customer!