Costa cruises is not custumer oriented anymore. I had traverled with Costa Cruises in a distant past and they were great. This year I had travelmtwice with them but, it will be very difficult for they to have me back as a customer. They are not customer oriented and they could care less about your experimeces or solving your difficulties.
1 out of 5
My wife and I, as many other passengers were not informed the the embarkation was not in the regular Amsterdam, sea cruises, embarkation pier. When we arrive we were told that it was not there. We were on our own to get to the new pier that is more then 30 miles ago. I complained to the customer no-service desk and after two days of claiming theiy told me to write to Costa Cruices complint service. I have done it twice and still awaiting response. Simply, VERE BAD and they could not care less.
Food and Dining
3 out of 5
The ship is beutiful and the cabins are very good. The food is OK. Many of the waiters, bar tenders and staff needs to be trained into who to freat a custumer and the fact that the custumer is first. They will walk over you if you do not get out of their way.
4 out of 5
There some activities going on. There were periods of time in the afternoon with noting in the program
3 out of 5
Service and Staff
2 out of 5
Costa Cruises has a lot to improve if they want cutumers to return. The staff and service are mot custumemr oriented or custumer friendly, for the most part.
5 out of 5
Beutiful ship and well maintained. It was very clean.
*Cruiseline.com is not a booking agent or travel agency,
and does not charge any service fees to users of our site. Our partners
(travel agencies and cruise lines) provide prices, which we list for our
users' convenience. Cruiseline.com does not guarantee any specific rates or
prices. While prices are updated daily, please check with the booking site
for the exact amount. Cruiseline.com is not responsible for content on
external web sites.
Need help from a personal vacation planner?
Find the perfect cruise with weekly tips and cruise deals for as little as $30/night!
Sign up for weekly cruise deals
Join other subscribers and get the best
cruise deals of the week in your inbox every Thursday.