Costa Cruises had sink down their Customer Service

Costa Mediterranea Cruise Review to Europe - Western Europe

Cruises: 7+ cruises
Review: 1
Helpful Votes: 5

Overall rating:

3.6 out of 5
Costa Mediterranea

7 Night Western Europe (Amsterdam Roundtrip)

Sail date: June 03, 2018

Ship: Costa Mediterranea

Cabin type: Oceanview

Cabin number: 1214

Traveled as: Couple

Reviewed: 3 years ago

Review summary

Costa cruises is not custumer oriented anymore. I had traverled with Costa Cruises in a distant past and they were great. This year I had travelmtwice with them but, it will be very difficult for they to have me back as a customer. They are not customer oriented and they could care less about your experimeces or solving your difficulties.

Embarkation

1 out of 5
My wife and I, as many other passengers were not informed the the embarkation was not in the regular Amsterdam, sea cruises, embarkation pier. When we arrive we were told that it was not there. We were on our own to get to the new pier that is more then 30 miles ago. I complained to the customer no-service desk and after two days of claiming theiy told me to write to Costa Cruices complint service. I have done it twice and still awaiting response. Simply, VERE BAD and they could not care less.

Ship experiences

Food and Dining

3 out of 5
The ship is beutiful and the cabins are very good. The food is OK. Many of the waiters, bar tenders and staff needs to be trained into who to freat a custumer and the fact that the custumer is first. They will walk over you if you do not get out of their way.

Onboard Activities

4 out of 5
There some activities going on. There were periods of time in the afternoon with noting in the program

Entertainment

3 out of 5

Service and Staff

2 out of 5
Costa Cruises has a lot to improve if they want cutumers to return. The staff and service are mot custumemr oriented or custumer friendly, for the most part.

Ship Quality

5 out of 5
Beutiful ship and well maintained. It was very clean.

Cabin / Stateroom

4 out of 5

Ports of call

Amsterdam, Netherlands

5 out of 5

Zeebrugge (Bruges), Belgium

5 out of 5

Southampton (London), England

2 out of 5
The area is very nice but England inmigration officers and Costa staff made very disorganized and slow , making us lose important time in England.

Le Havre (Paris), France

5 out of 5

Hamburg, Germany

5 out of 5

Bremerhaven, Germany

4 out of 5

Disembarkation

4 out of 5
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