Costa Mediterranea Cruise Review to Caribbean - Eastern

Deck Hand

4-6 cruises


Helpful Votes

1 out of 5

Most disapointing cruise we have been on

Sail Date: January 01, 2008

Reviewed: 8 years ago

Traveled As: Couple

Room Type: Oceanview

The trip started will our luggage not ariving until just a few minutes before dinner; late seating 8:30.The service in all areas;except our cabin steward, was the worst we have ever experienced.No one seemed to really care or take seriously our concerns. I left a pair of glasses at the buffet on the first day. The personnel at the "Customer service desk" assured me they would be recovered.Two days later a couple we had shared lunch with asked if we had received our glasses.They told us that a member of the crew had picked them up. A day later when I mentioned this again at the Customer service desk they just about called us a liar. We signed up for three shore excursions .When reviewing the cabin "bill" we had a question on the charges pertaining to the excursions. Again, a person at the "Customer Service desk" didn't address the issue and I had to request a supervisor who printed out the bill and explained the total in two sums as opposed to three that we were looking for.I have never had so many people bump in to me or not say excuse me in my entire life. This includes visits to Chicago;New York and various other crowded places. One of the evening tours was terrible.We couldn'y see anything. And another tour was so mishandled that people were left waiting in the hot sun without water for excess of 45 minutes.The casino refused to allow the use of the cabin card on the last "all-day" cruise day as I had been doing all along..No purser on board; No way to cash personal check; no ATM and the last two Ports of call had no International ATM's.There is more but I've given you the highlights.

Pros: The ship itself was ornate and beautiful

Cons: Total lack of customer service in almost all areas

Recommends Costa Mediterranea? No.

Food and Dining
Food was repetitive and late seating was reall too late.
Service and Staff
Cabin / Stateroom
Excellent Steward
Ship Quality

Was this review helpful? 4

Be the first to comment

Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.


* is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. is not responsible for content on external web sites.

Back to Top