Most disapointing cruise we have been on
Costa Mediterranea Cruise Review to Caribbean - Eastern
Review SummaryThe trip started will our luggage not ariving until just a few minutes before dinner; late seating 8:30.The service in all areas;except our cabin steward, was the worst we have ever experienced.No one seemed to really care or take seriously our concerns. I left a pair of glasses at the buffet on the first day. The personnel at the "Customer service desk" assured me they would be recovered.Two days later a couple we had shared lunch with asked if we had received our glasses.They told us that a member of the crew had picked them up. A day later when I mentioned this again at the Customer service desk they just about called us a liar. We signed up for three shore excursions .When reviewing the cabin "bill" we had a question on the charges pertaining to the excursions. Again, a person at the "Customer Service desk" didn't address the issue and I had to request a supervisor who printed out the bill and explained the total in two sums as opposed to three that we were looking for.I have never had so many people bump in to me or not say excuse me in my entire life. This includes visits to Chicago;New York and various other crowded places. One of the evening tours was terrible.We couldn'y see anything. And another tour was so mishandled that people were left waiting in the hot sun without water for excess of 45 minutes.The casino refused to allow the use of the cabin card on the last "all-day" cruise day as I had been doing all along..No purser on board; No way to cash personal check; no ATM and the last two Ports of call had no International ATM's.There is more but I've given you the highlights.
Food and Dining
Service and Staff
Cabin / Stateroom
Pros: The ship itself was ornate and beautiful
Cons: Total lack of customer service in almost all areas