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88 Costa Luminosa Reviews

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very disappointed by davmustang66

Sail date: / Traveled as: Couple
Ship: Costa Luminosa / Destination: Caribbean

the cruise line is setup for Europeans not Americans, very few of the crew spoke English and were not helpful and somewhat rude. The food was not as good as other cruise lines and there was limited time that the buffets were open. You also had to pay for water and if you used the internet it was very expensive , 78 cents per minute. It seemed if you were American you were not welcome. Not as much to do on the ship as other cruise lines. Needed more information from the ships crew about everything

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Never Again by melcole

Sail date: / Traveled as: Couple
Ship: Costa Luminosa / Destination: Caribbean

Crying  The cruise line was terrible in the way we and other guests were treated.  Tours were arbitrarily canceled, important information for passengers was not clearly presented and the attitude of those at the management level was condescending and unappreciated. The communication skills of middle management was below our expectations.  The overall entertainment quality on board ship was mediocre at best.  However, the efforts of the wait staff and cabin attendants were very much appreciated.

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3.0

Was my second time with... by LWLillie

Sail date: /
Ship: Costa Luminosa

Was my second time with Costa and what a difference from my first one. We were few of the passengers that spoke English so they sat us down with other passengers that knew English also. Mind you, I didn't care but never happened to me before. It was fate bc then the 8 of us would hang out the whole trip and we had a blast!! But, the other passengers were kind of rude. And they would push you! Elderly ppl too! The food was good but we had the same buffet breakfast for 10 days! I don't think I would do Costa again.. Mixed feelings...

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1.0

Last Cruise I'll Ever Take on Costa by jrchurc

Sail date: / Traveled as: Couple
Ship: Costa Luminosa / Destination: Transatlantic

Costa Luminosa trans-Atlantic Dec 2 - 20, 2014.  A very disappointing cruise.  Before the cruise we understood the drink packages were confusing and that was true.  Water was not available in the dining room unless you bought a water package or brought your own bottle that you may have been able to fill during the breakfast or lunch hours at the buffet.  Also cocktails or specialty coffee drinks were not available in the dining room even if you had purchased the  drink package.  Passengers had to obtain the drink or coffee at one of the available bars.  So the evening meal had passengers  carrying their own bottles or glasses which can be difficult while cruising, and the dining room became more of a buffet looking experience rather than a place to be waited on. For the most part the food was below expectations and the service was very slow.  Often the entertainment in the dining room happened before the entrees arrived.  The most memorable part of the entire time was the lines.  Two hours for embarkation and 3 hours for disembarkation is excessive.  Every port stop also had lines even at the quay side ports.  Watching the staff stopping reembarking passengers while crew disembarked, or stopping the entire process to watch passengers with disabilities struggling up or down gangways with no help from Costa was very disturbing.  If there were any service issues, Costa staff was not interested in resolving them. It took a service manager to do any correction.  It got very old to hear "not our policy" from the staff.  I also noticed a lack of concern or interest in any issues raised by an American on this cruise.  The bias of the staff was very evident during  the 3 hour disembarkation.  When you purchase suite accommodations, an expectation of service goes with it.  Costa did not deliver.  We had a cruise on Costa Magica in 2006 will no issues, and have traveled on 40+ cruises by Carnival, NCL, RCCL, Oceania, Viking and Uniworld lines.  We will never cruise  Costa again.  

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1.0

Never Again by nsanan

Sail date: / Traveled as: Family (young children)
Ship: Costa Luminosa / Destination: Caribbean

The overall appearance of ths ship was nice. However that is forgotten when the you deal with the ship's crew/staff. IT seamed like we were a inconvenince to them. An exmaple being that we had booked shore excursions and did not get the tickets, late that night we went to the shore desk to ask and were treated rudly, like it was out fault that we did not get the tickets-- when she found them, she threw them at us. Getting a drink on board (we had the package) was next to impossilbe--again we were bothering them when we asked for something. Forget about getting water-- and the food was just terrible. No food option after 6pm other than assigned seating or pay extra for the same bad food in a specialty restaurant.

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Anniversary cruise by alizabethramos

Sail date: / Traveled as: Couple
Ship: Costa Luminosa / Destination: Europe - Western Mediterranean

The cruise was wonderful.  Not too long (7days) and not too short (4days).  The 5 day cruise introduced us to Marseilles, Savrona, & Rome.  Plus a day at sea.  We love cruises with a day at sea to sleep in, go to the gym, participate in a couple of dance lessons (fox trot, salsa) and just enjoying the day.

The food was very good.  Dinners in the dining room was wonderful; the buffet was also very good.  Didn't enjoy breakfast in the dining room; only the buffet. 

The entertainment was not as good as we thought it would be for us.  We don't gamble and the 4D theatre showed only 3-4 movies that did not appeal to us.  But some of the night time entertainment at the main bar was very funny. 

Overall, a wonderful way to celebrate our wedding anniversary.

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1.0

Taxing and Frustrating by polverbp285

Sail date: / Traveled as: Couple
Ship: Costa Luminosa / Destination: Europe - Northern Europe

Tours were cancelled without notification even though we booked and paid prior to the cruise.The tour office was closed early and we had to demand that customer service have someone from the tour office meet us so we could get on another tour. Very poor customer relations. No water was served with dinner. You need to purchase a drink package. This is unacceptable. For coffee you got a package of instant coffee and a cup of hot water.

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3.0

Great Trip by wjannetta

Sail date: / Traveled as: Family (young children)
Ship: Costa Luminosa / Destination: Europe - Northern Europe

Ship was nice, service was stellar and the itinerary was amazing. The cost was very reasonable. The food, boat and amenities were well worth the expense. Great value.

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3.0

Crew too tired by bigdog

Sail date: / Traveled as: Couple
Ship: Costa Luminosa / Destination: Europe - Northern Europe

The passenger to crew ratio is thin and the result is a lethargic crew often too tired to say "good morning"..they talked to us about their 10-12 hour days and infrequent days off and that explained their low energy and general lack of enthusiasm. Compare to Norwegian Jade's crew of constantly smiling, helpful welcoming ...even turing the hand sanitizer into fun...

 

Other minor issues are easy to fix - seperate the egg omelette station to free up the breakfast line or better still, use more than two burners for the entire breakfast line...Have servers bring coffee and drinks to tables to cut down on passenger traffic through the dining area...re-edit the ship's daily news so the English version actually makes sense and gives accurate info...

 

Our balcony room was very good - spacious and clean although getting extra towels was a chore. 

 

By cruisind at full speed, this ship could spend less time at sea, more time in port...Copenhagen to Helsinki took 40 hours?

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5.0

Cruise with excellent Captain Giuseppe... by stenus

Sail date: /
Ship: Costa Luminosa

Cruise with excellent Captain Giuseppe Russo 14 May 2014 to 24 May 2014 from Savona to Copenhagen calling at Barcelona, Cadiz, Lissabon, Vigo, Le Havre, Dover and Copenhagen. Good food and steady ship in rough weather.

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1.0

Horrible customer service by upsetparent

Sail date: / Traveled as: Family (young children)
Ship: Costa Luminosa / Destination: Caribbean

Ok...Let me start with the very unorganized embarkation in a hot humid Miami! Being there with a two year old and a one year old we were not able to sit anywhere in the shade and had to stand in the heat while getting stummbled over by old smoking Europeans who wanted to cut the line. I would say 80% of the passengers on this cruise smoked! Once we finally made it on the ship we were happy to get our room and the room was nice and roomy. Servicing the room is a different story. We would keep milk in our little fridge for the baby to drink in the evening since nothing was availabe pass 8pm. The room waiter would come in make our beds and throw out the milk out of the fridge.  We asked several times to get extra garbage bag where we could dispose of diapers but were never given any. Who ever this lady was I hope she lost her job because she was one of the main reasons why we will never again go on COSTA cruises. 

 

Also, charging for pizza after 8pm??? Really??????? charging for room service????? I guess as Americans we are not used to this kind of nickle and diming...

Ports were very nice and we enjoyed every one of them. Well except that due to "high waves" we were not able to go to Grand Turk. So with all that said I would never recomment anyone to go to this cruise line. Especially if they have young kids.

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My trip with Costa Luminosa by kvkhorosh

Sail date: / Traveled as: Couple
Ship: Costa Luminosa / Destination: Caribbean

Food was TERRIBLE. Portions was so small, that all our table has been order 2-3 plates in the beginng of the diner. Staff in the dining room and cabin stuart poorly train. I rate Service on this ship 3 star. Menue for the breakfast on deck,was SAME all 10 days. Same every day, every day !!!!!.  In the cabin, linen was change only ones for the period of 10 days. Only ones!!!!!! Swiming pool do no have the towels and you must bring every day your towels, from the cabin. But Cruise line do not offered any bags and you looked like " donkey" with all you towels. No bathrops in the cabin. Everythink what you need, you need to ask cabin stuart to bring. Menue for the daily brekfast in the cabin is the same every day and no variaty of the food. I can go an and on. This  line need a lot of changes !!!!!

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Our not so great cruise. by barber2

Sail date: / Traveled as: Singles/Friends
Ship: Costa Luminosa / Destination: Caribbean

We just returned from our 27th and our fourth cruise on Costa cruise linesm trip on the Luminosa. Let me start by saying what we really liked about the cruise. The music and dancing were wonderful. Best on any line! The bands were superb and the dance floors were large and had easy access. The itinerary was good, western Caribbean is always a good trip. Of course, we heard every announcement in five languages, but we knew that was going to happen, so we dealt with it.

 

The things we did not like were the food. It was very underparr. The choices at the restaurants were very limited, and the food itself was only o.k.

And, who ever  heard of a ship with no dinner time buffet? What is that all about? There were a few nights that we would have liked to eat a quick buffet because of conflicting events and there was none at all. Every night we had to eat in the restaurants and that of course takes time.

 

The shows were good, very nice costumes but no nice backstage presentation and some of the shows were a one time only showing, so we had to miss our meal to go to see the show, and no food available after that, since our seating was early, and the late seating was full. It was a very strange set up. Also, it took us the first two nights to get a glass of wine, since none of the bars carried wine we had to go to the wine bar itself, which had very limited hours. Finally we got a bottle of wine we liked at our dinner table and the next night they didn't have any more of that type. Again, very disappointing.

 

The trip was good, beautiful ship, smooth sailing, but would not go back on that particular ship again.

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2.0

Not up to expectations by llorracj

Sail date: / Traveled as: Couple
Ship: Costa Luminosa / Destination: Caribbean

Our cabin was much nicer than expected considering the price we paid. A vast majority of the staff were helpful and friendly. The main reason for the two star rating was the quality of the food. My wife and I lived in Europe for almost 30 years and can state categorically the food served on the Costa Luminosa does not compare favorably with a good European (or Itailian) restaurant. The best comparison I can make is airline food served in economy class on an international flight. If the food had been up to standard I would have give this cruise a four star rating.

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3.0

A wonderful cruise by cindyhiggs

Sail date: / Traveled as: Couple
Ship: Costa Luminosa / Destination: Caribbean

We sailed on the Luminosa. It was a beautiful ship. The ports we stopped in were great. Lots to do on the ship or just relax. We were a little concerned because of some of the inferior comments but the food was good.

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4.0

I had a wonderful time... by NauticalGirl

Sail date: /
Ship: Costa Luminosa

I had a wonderful time on a 10 day cruise in the Western Caribbean. The Luminosa was my first cruise experience and I'm glad it was because it was more than expected. The staff were friendly, engaging and helpful. The food was excellent, just unbelievably tasty, and I appreciated the different cultures of foods when in their countries. Ex. Beef patties served whilst in Jamaica. I would have given this rating all 5 stars, but I was not impressed with the organization on the day of leaving the ship. Since it was my first time on a cruise, I felt anxious I was going to miss my flight. My call time to leave was 8am, and I was expecting we would exit off the boat at this time and scoop our luggages. However, this was just a call time to wait in an extremely unorganized, chaotic line that killed an hour and a half. This time was so crucial since we needed to be on a plane. It left a sour taste in my mouth. On a lighter note, smooth sails and comfortable on deck experiences.

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2.0

Be careful! by smithman56063

Sail date: / Traveled as: Large Group
Ship: Costa Luminosa / Destination: Caribbean

One thing to keep in mind is that this is an Italian cruise line. We had people with us that have sailed Costa before and had a great time, this time was much different for all of us. This also goes for all the American's we met on the ship. No one enjoyed the ship and would not do another Costa Cruise. Now the staff for the most part was excellent. No issues there, but the other guests were terrible. Every morning I would get cut off in line for food, and when making my presence known they'd wave me off like I was a 3rd class citizen to them. They are very loud, rude, and not just to the other guests, but the staff as well. Every staff person that we had encountered welcomed us Americans with open arms because we didn't treat them like slaves. The food was average, it certainly was not terrible, but it's not even comparable to other cruises I've been on in the past. On board entertainment was the worst I've encountered. If you didn't speak Italian, you were short out of luck. Now if this is what Costa (Italian Cruise) is trying to cater to, that is fine, but please do not advertise and promote American's or Canadian's will enjoy the ship. If this was just my opinion then fine, maybe it was just me, but when we met 10-14 people from the states and Canada that had the same thoughts; that cannot be a coincidence. Be aware! I will never do another Costa cruise nor would I ever recommend one to anyone.

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3.0

An average cruise if you speak english by joliver5282

Sail date: / Traveled as: Family (older children)
Ship: Costa Luminosa / Destination: Caribbean - Western

The ship was very nice, food average, expected higher quality at dinner, limited on ship activities and entertainment, workers were excellent.

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Only Nice by Claudio

Sail date: / Traveled as: Family (young children)
Ship: Costa Luminosa / Destination: Caribbean

unlike other cruceros, this was a little bored by the entretemiento, should not allow people to smoke in area enclosed because many people DONT SMOKE, we listened noise all time in our cabin

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Disoganization by cruisers2

Sail date: / Traveled as: Couple
Ship: Costa Luminosa / Destination: Caribbean

For a ship that's  been around as long as this one, they act like they don't know what they are doing, where they are docking, where to find on board actiitivities, changes in activities that no one knows why, etc. etc. etc.

 

Expect a 2 hour supper--very very slow.

 

O.K. food. Not the best by a long way. Always out of glasses, spoons, etc. We've been on over 20 cruises, and count this as one of the worst.

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