Costa Fortuna Cruise Review to Caribbean - Eastern

Deck Hand

Experience
2-3 cruises

Reviews
0

Helpful Votes
0

1 out of 5

Nightmare Cruise

Sail Date: December 01, 2007

Reviewed: 8 years ago

Traveled As: Family w/young children

Room Type: Oceanview

Sailed on a Eastern Caribbean itinerary in Dec 2007. We were in cabin 2312 (Deck 2, outside) which apparently picks up some noise from the structure of the ship when sailing in rough waters. This translates into incredibly loud thumping (about once every 20 sec when it was the worst) which made it impossible for us to sleep for the first two nights of the cruise. We talked to the customer service agents on four different occasions but to no avail. The best they could offer was that they could move us to another cabin but wait, no other cabins were available. When we mentioned any kind of monetary compensation the response we got (when translated from broken English) was that they "didn't even know who to talk to about that".

Not to completely rip Costa, the food in the restaurants was pretty good and the childcare (for our 7 year-old) was excellent.

Pros: Quality of food in the restaurants; Childcare

Cons: Noise level on the ship; Customer Service

Recommends Costa Fortuna? No.

Cabin / Stateroom
Service and Staff
The cabin steward and the restaurant waiters were very good while the customer service staff was plain terrible.
Ship Quality
Entertainment
Food and Dining
Children's Programs


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