Costa Diadema Cruise Reviews - Reviews

This was our 19th cruise and after taking the same ship the year before we were grossly disappointed. Thought some things that were added were cute, but most of what we experienced we were disappointed with. most unfortunate that my husband spent so much time complaining about our cruise when we usually spend that time having fun.

Ship was good. People tried to help you all the time even if they wouldn’t speak your language. However, I didn’t like that during sometime in the afternoon all restaurants and food places were closed. Nothing to eat!!!!! Also that all drinks were charged for, even water😳

Um pouco mais de junk food e macarrão a bolonhesa, mais tempo nos melhores lugares permitindo assim que o hóspede fique mais tempo aproveitando as atividades do navio. cameras de segurança filmando as atividdes adolescentes e das crianças para que os pais e responsaveis pudessem acompanhar de dentro da cabine.

Went on this cruise with my daughter and I have to say it was a great experience. Service was great, food was good and the ship facilities was fantastic. It was our first cruise with Costa and we loved.

The overall cruise experience was very good. However, we were late returning from an excursion in Palma due to some transportation issues and missed the ship departure. This was a terrible experience which cost me over $1000 in flight, lodging, etc,(We had to take a flight from Palma to Barcelona, and stay overnight in Barcelona. Then we flew to Palermo and spent a night there). This meant that, for 2 days, we were not on the ship. I don't blame Costa for us missing the ship. However, when we returned to the ship in Palermo, Italy and cruised to Rome, I saw that Costa had originally removed the service fees from my bill for the 2 days we weren't on the ship. But then they returned those fees, although we received no service, our stateroom was locked and received no cleaning for those 2 days, we consumed no meals, nor used any of the facilities during this period. I spoke with the cruise's on board customer representative to plead my case, and asked that those charges be removed,only to be told, very rudely, "Sir...That's NOT going to happen!". I should not have been charged for services I did not receive.

The ship was beautiful, the overall experience was good we were just very distinct the food options and how Early it all shut down. 9pm for included food is really unacceptable. The ship all 7 Days was very warm, especially in them he dining areas, pretty uncomfortable. Otherwise we were happy with the trip.

This cruise give us a very good ports' travel experience.

Just got home from the Costa Diadema, great ship , quality of food and choices available was excellent. The cruise overall was above my expectations. There are one or two niggles tho. 1 No free water in the main dining room but it was available in the buffet. ...Our way around this was to buy a 1lt bottle of water from one of the bars on the first day, and refilling it each night in the cabin and storing in the mini bar until the next evening. No problems taking your own bottle of water into the main dinning room. 2 Poor sound proofing in the cabins, take some ear plugs you may need them. 3 Did not like the lack of ice cream in the main dinning room. This is because they want you to use the pay for ice cream parlor. The "Baked Alaska" parade turned out to be a sponge cake in disguise and no ice cream in sight.

Overall nice cruise. The ship always seemed overcrowded especially the buffet area. Always a struggle to find a table. Why was pool closed on the only day spent at sea?

Great Ship Great Service Love the Bar Service The embarkation and disembarkation was great Unfortunately there is no included pizza on an italian ship

Overall we had a great time. Communication was lacking regard all of the events, where the dancing was. We missed our dinner with the captain. I still don't know when that happened. My fancy new dress did not get worn. Dining choices were not clearly defined. We are easy going people and went with the flow and had a great time.

Great ports, very nice, well-apportioned room - somewhat ruined by completely incompetent and unhelpful customer service/guest relations and difficulties in the dining room.

For me and my wife, the best part of this cruise was our stateroom. The size of the room, the comfortable bed and a good size bathroom with two separate sinks made our trip very pleasant. Greatly appreciated the complementary upgrade.

I wanted to take my mom on a cruise for her upcoming 65th birthday as she loves cruises and they're usually the best way to relax and visit so many different countries/places. We have cruised before with Norwegian Cruise Lines and I have cruised myself several times with Carnival, but as she lives in Bosnia and Herzegovina now, the closest and the best cruise that worked for the dates I was visiting her was Costa Diadema 7 day cruise out of Civitavecchia. Unfortunately, this wasn't such a great birthday cruise trip for her and it was super disappointing for me also who had paid and planned this for her knowing she loves cruises so much. Especially if it's your first time cruising, by all means, please choose a different cruise company, as they simply don't care for customer service or to resolve any issues you will have on the cruise. I have so many details of interactions with guest services/reception, waiters and so much miscommunication and misguidance on their part, but the dining experience was really what every night frustrated us and took away from the whole cruise experience and even the quality of food that was actually pretty good. Costa doesn't compare to other cruise lines. It’s ironic that I never received a satisfaction survey email from Costa even though I signed up to receive it, but at the same time speaks to how much they (don’t) care about customer service or opinion. All in all, not a super welcoming or friendly type of cruise, but its destinations, food, and dancing activities boost it up to average.

Having cruised with different cruise lines and having taken a Mediterranean one to other cities like Venice, Athens, Greek islands, Istanbul, and other Italian and France ports, i do not recommend you take this cruise, you'll be disappointed. Also, if you don't speak Italian it will be difficult to communicate with other passengers

Todo el personal muy amable y colaborador especialmente la Srta. Laura Balladares quien nos trato con mucho cariño y amabilidad, tambien muchas felicidades a los musicos de la banda sobre todo a Calogero Clemente y todos los musicos a su direccion.

The locations of destinations was fantastic but the food and overall interaction with other English speaking guests was not good. The food was a very big disappointment, types of food was limited, locations available for meals was limited and quality was VERY POOR.  Mostly frozen meats, no real fresh quality at all.  No true 24-hour pizzeria (without paying an additional amount), which you would expect on a cruise and it seemed they were pushing the "paid" restaurants versus the other food options. Will not take another Costa cruise.

The cruise over all was a good experience. The staff needs more training on customer service. but the over all was not bad. some ports need to be replaced with more fun ones. 

Loved it! Wasn't expecting much to be honest after reading some other reviews on here but I have to say I couldn't find fault with any of it. Brilliant food, fantastic service in the main restaurant from our waiter Gusti and generally a great fun cruise on a massive boat with plenty of room to sun bathe. Would definitely go again.

My favorite part was eating all those unusual meals, such a choice.   Everybody was so courteous and went out of their way to help us at all times. I was impressed with the children's programs.  The tenor singer was the best I have every heard, Fran Cobos.