Mytravelco.com Cruise Agent writes: Two clients just came back from the Atlantica on April 1 and said the staff was great except the reception desk where the staff didn't speak very good English. (The deck 2 service desk is the one they had problems with.) Smokers were put in an area off the main dining room though there were plenty of windows. The dining staff was competent (though she said they were lucky as they felt they had the better waiters). They are seniors and the fact the cabin doors were hard to open and had no lever to hold the door open made it difficult to enter the room at times. There were no announcements available in the cabin so they felt they were missing out on some of the things going on. They cruised in cabin #8244 a balcony cabin. Fairly roomy - no complaints there. Even though I reserved wheelchairs it was quite a free for all onboard. Disembarkation and tour explanations were primarily found on the daily newsletter but the clients felt a larger in person explanation would have been useful. There were 46 French passengers aboard, 164 Germans, 116 Italians. They had a sign up that said the ship was sold out and not to ask for upgrades. (This is standard practice though.) This means about 3/4 or more were American passengers and so the bother of listening to announcements in 5 languages seemed unwarranted. Client feels she gave Costa a good opportunity going on their best ship but felt it was not magical. Client has cruised 7 times previously so she is no newcomer. Husband was not feeling well so didn't have the opportunity to really experience the ship so I have no comments to offer from him as he mostly enjoyed the balcony stateroom. Client feels room was worth the money but the cruise line is not a fit for their current cruise needs. She says she much enjoyed the Costa Riviera over the Atlantica believe it or not. I have been working with this client for 6 months or so and she is even tempered for sure. I am writing this down at her request because she does not have internet access and wanted to make these remarks available to others for better or worse.
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