Costa's vendors

Cruises: 7+ cruises

Reviews: 2

Helpful Votes: 7

Review summary

we booked our cruise with and through them booked our tours through Port promotions. the day before the cruise we got a call from port promotions notifying us one of our tours had been cancelled. they also told us our tickets to the 2 remaining tours would be immediately sent. Had we been gone in advance, we would never had received any tickets.The ticket was a one page item. It told us to meet at the pier tour departure area and na representative from port promotions would be there with a sign saying 'best of the caribbean' at 8:15 am.WE were there from 7:45 to 9:30 and no one ever showed up with any sign for them. We asked the people at Costa about this and they told us they know nothing about the company and Could Not Help Us.We went out into the town and had a tour rep from another company call Port promotions at the # on our ticket.We asked why no one was there for us and the person said someone was.That was not true. In a little while while standing on the pier a young man came over to us and said the boat for our tour was leaving from another port at that time and in fact had already left. He apologized and said we could take the 1:30 tour and we told him we had other plans for the afternoon in St Thomas. He then left. WE had another person call the company and they said they were expecting our call and told us we would be gettting a refund. They did fail to show up at the following port Nassau as mentioned on our ticket.When we returned to our home we called them and explained we wanted a refund as they did not provide the service we paid for.We received no refund of any kind 10 days after the initial incident. So, please do not book any tours with port promotions as based on my experience, they are very poorly and inefficiently run and do not honor their contractual agreements. john lonergan Colorado

Ship experiences

Food and Dining

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Pros: the cruise compforts

Cons: the actions of the vendor port promotions.com

Recommends Costa Atlantica? Yes!